Proper method to set up support depts.

[schwim]

Hi there guys,

 

I've looked at the v3 manual provided in the header of my install, but I can only find things for the KB in it under the Support category. If I've missed the obvioius, please forgive me and point me in the right direction.

 

When I installed the app, it asked me to create an email forward pointing to the php script, which I did. Now I'm attempting to set up the support dept for trouble tickets, and I'm awfully confused.

 

It asks me for an email address, and then pop3 login, if I'm using the POP3 method.

 

My questions:

 

1) What is the initial email forward I created on install supposed to cover? does that have nothing to do with the trouble ticket feature of the script?

 

2) If I use that email address for the support dept's, am I covered for people's replies?

 

3) an example of how you would set up your dept's would be appreciated greatly.

 

Again, I'm sorry if I'm not looking hard enough, but I haven't found any help on setting this portion of the script up yet.

 

[EDIT]

 

Sorry, I should add that I tried just sending an email to the forward I created during install, and got this, so I obviously don't understand what that forward is for:

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

pipe to | php -q /home/me/public_html/Clients/pipe/pipe.php

generated by address@here.com

 

The following text was generated during the delivery attempt:

 

------ pipe to | php -q /home/me/public_html/Clients/pipe/pipe.php

generated by address@here.com ------

 

PHP Warning: Function registration failed - duplicate name - gd_info in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagearc in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imageellipse in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagechar in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecharup in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorat in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorallocate in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagepalettecopy in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromstring in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorclosest in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorclosesthwb in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolordeallocate in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorresolve in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorexact in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorset in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolortransparent in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorstotal in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorsforindex in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecopy in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecopymerge in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecopymergegray in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecopyresized in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreate in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatetruecolor in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imageistruecolor in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagetruecolortopalette in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesetthickness in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefilledarc in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefilledellipse in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagealphablending in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesavealpha in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorallocatealpha in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorresolvealpha in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorclosestalpha in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolorexactalpha in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecopyresampled in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagerotate in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imageantialias in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesettile in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesetbrush in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesetstyle in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefrompng in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromgif in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromjpeg in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromwbmp in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromxbm in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromgd in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromgd2 in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecreatefromgd2part in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagepng in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagegif in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagejpeg in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagewbmp in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagegd in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagegd2 in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagedestroy in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagegammacorrect in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefill in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefilledpolygon in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefilledrectangle in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefilltoborder in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefontwidth in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagefontheight in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imageinterlace in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imageline in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imageloadfont in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagepolygon in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagerectangle in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesetpixel in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagestring in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagestringup in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesx in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagesy in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagedashedline in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagetypes in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - jpeg2wbmp in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - png2wbmp in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - image2wbmp in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagelayereffect in Unknown on line 0

PHP Warning: Function registration failed - duplicate name - imagecolormatch in Unknown on line 0

PHP Warning: gd: Unable to register functions, unable to load in Unknown on line 0

 

[/EDIT]

 

thanks,

json

[schwim]

Hi there again guys,

 

Well, I found some explanation in the manual, but I'm still having a problem.

 

I created the support departments, using the email address I created on install. I then opened a trouble ticket as a client. As administrator, I replied to it. Then again as a client, I responded via email to the support reply. Once I did this, here is what occured:

 

1) the email reply got logged into the support ticket, so my forwarder did work.

2) the email address received the updated ticket response, again proving that the forwarder did it's job

3) a second email was received with a duplicate of the above email, stating that my email was undeliverable, which insinuates that something is wrong with the forwarder.

 

Any ideas on why this would happen?

 

thanks,

json