sitemap Posted February 7, 2007 Share Posted February 7, 2007 Finally I setup email piping and when I send email to address registered in WHMCS i get automatic reply back. In support center in statistics it says: Active Support Tickets: 5 , but when I click on that link it shows only 2 tickets opened directly in WHMCS (manually). I can't find these email opened tickets anywhere. Am I missing something here? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 7, 2007 WHMCS CEO Share Posted February 7, 2007 Sounds like you probably aren't assigned to the support department. Check in Configuration > Manage Admins. 0 Quote Link to comment Share on other sites More sharing options...
sitemap Posted February 7, 2007 Author Share Posted February 7, 2007 My bad I thought that as admin I have access to all tickets, this is actually better approach. One more thing that's really needed is an option to disable automatic reply once ticket is created, specially if you're having more departments where you do not wish same or automatic reply at all. 0 Quote Link to comment Share on other sites More sharing options...
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