ckh Posted October 19, 2009 Share Posted October 19, 2009 I own the branded version and also the non-branded version plus I give support to another site that also has an instance running. This morning, I clicked the check for updates on one and it took me to a license key invalid page and wouldn't let me back into the admin area. Tried the update on the other two and the same thing happened. Two are running the last version and one is running the latest. Absolutely nothing has been changed on these installations in the past few days. Anyone else experiencing the same thing? I did enter a support ticket just now but thought I'd check here also. 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted October 19, 2009 Author Share Posted October 19, 2009 Yep, just saw your thread, looks like I beat you by a few seconds.... ;-P I'm locked out of three installations, ONLY after I clicked the Check for Updates button. 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted October 19, 2009 Author Share Posted October 19, 2009 I want to add that I checked the client side by logging in and it seems to be working. 0 Quote Link to comment Share on other sites More sharing options...
TheRealWaldo Posted October 19, 2009 Share Posted October 19, 2009 I tried on mine as well, got 'license validation failed' and nothing else. 0 Quote Link to comment Share on other sites More sharing options...
tommyinnn Posted October 19, 2009 Share Posted October 19, 2009 here too Yes, the clients end works fine for me too 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted October 19, 2009 Author Share Posted October 19, 2009 We may have different problems. Mine is an Invalid License error. Here's what I get when I try to go to the admin area: 0 Quote Link to comment Share on other sites More sharing options...
TheRealWaldo Posted October 19, 2009 Share Posted October 19, 2009 This is exactly the message I am receiving on the admin login as well. W. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 19, 2009 WHMCS CEO Share Posted October 19, 2009 Hi Guys We're not down. Unfortunately our managed hosting provider has made a change on our server that has caused this issue. We should have it resolved very shortly. Sorry for any inconvenience - we are treating this as a priority, Matt 0 Quote Link to comment Share on other sites More sharing options...
railto Posted October 19, 2009 Share Posted October 19, 2009 Hi Guys Our managed hosting provider has made a change on our server that has caused this issue. We should have it resolved very shortly. Sorry for any inconvenience - we are treating this as a priority, Matt ahh, that explains why im getting this issue after installing my dev server, and i thought it was something i had done 0 Quote Link to comment Share on other sites More sharing options...
tommyinnn Posted October 19, 2009 Share Posted October 19, 2009 Thanks for the fast response WHMCS - my ticket got answered almost as fast as I submitted it - thanks Matt! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 19, 2009 WHMCS CEO Share Posted October 19, 2009 Should be resolved now. Once again apologies for any inconvenience. Those affected will have been the users where the local key expired within the past hour. Our official response on the issue: The license invalid message you received just now was the result of a change our host made to our managed server configuration without warning us. This has now been resolved and your license was never actually invalid. Visiting your admin area again now should allow you straight back in. As a bit more background to the issue, unfortunately your local key expired exactly during the time we were having the issue and because our server wasn't down or unreachable (just responding with an invalid response), it was not reverting back to the last successful local key that had been obtained like it would in the case of an outage. Apologies for any inconvenience this may have caused and we will be taking steps to ensure this doesn't occur again. Matt 0 Quote Link to comment Share on other sites More sharing options...
railto Posted October 19, 2009 Share Posted October 19, 2009 Should be resolved now. Once again apologies for any inconvenience. Matt working a treat now Matt, thanks for the quick update 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted October 19, 2009 Author Share Posted October 19, 2009 Back up for me. 0 Quote Link to comment Share on other sites More sharing options...
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