not sending welcome email automatically when account is acti

[johnh]

Hi,

 

I have set one of product/service to

"Automatically create the account when you manually accept a pending order"

 

so this mean package need to be activate manually. It works fine, however, when I activate account it does not send welcome email to client.. is this because of this setting? I always have to send it manually... is there any other way to fix this?

 

Thanks

[Matt]

Is the box definately ticked to send the welcome email on the screen where you accept the order?

[dannygoh]

How do I auto sending Welcome Email if i set " Automatically create the account as soon as an order is placed"

[johnh]

"Automatically create the account when you manually accept a pending order" is checked and it does not send welcome email with activating account.. hm..

[Matt]

No, notice I said when you accept the order is it on the screen, not where you configure the package. It's displayed in the options on screen when you accept the order you've received.

 

Matt

[johnh]

I see. so when I activate account at 'orders.php", there is option box to check welcome email, but when acitvate it under "clientshosting.php" it does not.. some reason? there is no option on "clientshosting.php"?

 

thanks

[Matt]

No, if you click the Create button on the clients hosting details page then you will have to send it manually. It is not meant to be sent automatically then.

[johnh]

I see.. so only it send automatically on orders.php with checking the box, and manually on clientshosting.php..