4BMG Posted September 18, 2009 Share Posted September 18, 2009 Hi all ... I have only been using WHMCS for a couple months now and I'm finally getting around to creating my knowledgebase articles but I'm have a challenge ... I can go into the admin area and create the category and also create articles within the category. When I go to view them in the admin area everything looks fine. When I try to view them through the portal, or even logged in as a client, the category shows as a link, the article shows as a link but when you click on the article I get a 404 not found error. So I logged into the server and looked at the url for the article and there is no directory structure for the knowledgebase (or downloads for that matter) and therefore the article doesn't exist. The category and article are also not created when I save them in the admin area. Did I miss something in setting up my system? Shouldn't these directories have been created during the setup or is this something I need to manually do? What is the procedure for setting up the knowledgebase and the downloads? Do I have to manually create these directories before inserting any catgeories and articles (or downloads) and if so what permissions are needed? I appreciate any assistance! Thank you! 0 Quote Link to comment Share on other sites More sharing options...
jegavelan Posted September 19, 2009 Share Posted September 19, 2009 HI Check General Settings >> Others >> KB SEO Friendly URLs Tick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory) Disable this function if enabled 0 Quote Link to comment Share on other sites More sharing options...
4BMG Posted September 19, 2009 Author Share Posted September 19, 2009 Thank you jegavelan ... that worked prefectly ... for others who might run into this ... I had the box checked but forgot to rename the htaccess.txt file ... I unchecked the box you spoke about and it worked, so I went back in and checked the box again and actually renamed the file this time and it still worked I appreciate the help! 0 Quote Link to comment Share on other sites More sharing options...
dhebard Posted September 29, 2009 Share Posted September 29, 2009 Thanks for this post. It solved my issue as well... 0 Quote Link to comment Share on other sites More sharing options...
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