affiliate or reseller ?

[ozace]

Hi,

I am trying to get my head around something.

 

I have a colleague who wants to work with me. He wants to manage a series of clients and basically hold their hands (they have asked him to handle the intricacies of the domain and internet for them). He would signup for them, register domains for them, setup their hosting accounts, manage their billing and payments etc. He would charge them a premium over our rates and would pocket the difference between our standard rates and what he charges - paying us for what is used.

 

Now I know that he could be the customer and set all this up in his account. That way he would get the bills from us and he could act as middleman, paying me and chasing his people. But that then produces issues on getting right information into the contacts etc etc - not insurmountable as he can override these or update these at the time. But he also wants us to provide support - quite reasonable as we are getting full whack for our services

 

Does anyone else have a model like this and how do they manage it so the customer is properly supported, recorded etc and the billing side is done properly?

 

cheers

 

Jim

[R-n-R]

I have several accounts like this, not a problem, they are responsible for their customers accounts as they are providing a service to their customers. If there is a support issue, the person/company supplying the service opens up the support ticket with us, none of his clients.

[ozace]

so does the colleaugethen simply use his email address in the accounts he sets up to make sure all communication (invoices etc) comes to him - but all else is in the clients name ? If so how does the client register help desk calls ?

 

Jim