denny Posted September 14, 2009 Share Posted September 14, 2009 As far as I can tell the support ticket "From" name is generated in the format of "Company Name Support Department". Our company name, Cave Interactive Media, is a little lengthy... so when the system adds "General Support", "Maintenance Requests", etc. to the end it becomes a little unwieldy for display in many mail clients. We generally use "CaveIM" as a shorter version of our name that our clients are familiar with. I would love to be able to have the e-mails come from "CaveIM" but can't seem to find a way to change it (without changing the "company name" setting and thus affecting branding of the entire system). Any suggestions? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
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