WHMCS + Kayako + add comments problem

[siniskrs]

I have integrated WHMCS and Kayako together and everything is working very nicely but when I click on User Comments or Add comments in knowledge base or downloads, the link it shows is my whmcs installation folder e.g. mydomain.com/whmcs#

 

when i go into kayako the link there to add the comments is like this:

 

mydomain.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1#

 

How can I change the links on the whmcs to be like this mydomain.com/whmcs/knowledgebase.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1#

 

its probably a kayako issue but still, they arent much help.

[eugenevdm]

I see nobody replied to your post in a long time so I'm going to give you our take on this. For ages we also tried to integrate Kayako and WHMCS. The issue is (1) Complexity and small little niggly things that are very hard to fix. (2) Running (and upgrading) two systems and possibly (3) Cost.

 

Once WHMCS added escalations to their help desk we moved everything across from a split system to a WHMCS-only system. Now we will never look back. The ability to have one system whereby clients can contact us for help is just so much better. The "merge" integration never worked very well for us.

 

Although I find the cost of WHMCS and even Kayako negligible in the bigger scheme of things I would consider possibly dumping Kayako. It's a great product but billing is actually more important to us and WHMCS help desk is improving all the time.

[Strategerizer]

Eugenevdm - thanks for the feedback. Those questions were niggling in the back of my head too and I appreciate your sample input.

[b.ahmed]

Hey Guys i have solved this problem...it's just a minor problem and you just need to edit one line in kayako temp file....I will post the solution soon

[b.ahmed]

here you go

 

If you know how to edit template files of Kayako then it should be very simple.

 

Goto: Dashboard » Templates » Manage Templates » General » comments

 

Now find the following line of code:

 

<table width="100%"  border="0" cellspacing="0" cellpadding="0"><tr class="smalltext"><td align="left" width="1"><img src="<{$themepath}>icon_comment.gif" border="0" /></td><td align="left"> <a href="#" onClick="javascript:switchDisplay('comments');"><{$language[usercomments]}></a></td> <td align="right" width="30%"><a href="#" onClick="javascript:switchDisplay('comments');" id="moduletitle"><{$language[addacomment]}></a></td></tr></table>

 

Replace the above code with:

 

<table width="100%"  border="0" cellspacing="0" cellpadding="0"><tr class="smalltext"><td align="left" width="1"><img src="<{$themepath}>icon_comment.gif" border="0" /></td><td align="left"> <a href="#" onClick="javascript:switchDisplay('comments');"><{$language[usercomments]}></a></td> <td align="right" width="30%"><a  href="#" onClick="javascript:switchDisplay('comments'); return false; "
 id="moduletitle"><{$language[addacomment]}></a></td></tr></table>

 

if you notice the only thing i added is return false; and it's function is to void further action (stops redirection to WHMCS homepage in this case).

 

it works for me and should work for you as well... Cheers....

Edited August 29, 2010 by b.ahmed