IPH - Tim Posted August 2, 2009 Share Posted August 2, 2009 Hey all, A thought just occurred to me in relation to how WHMCS handles invoices over a month due. Lets say the customer orders one month of hosting on the 1/1/10. Making his due date the 1/2/10. The customer does not pay the invoice generated by WHMCS for the month starting 1/2/10. WHMCS does not automatically terminate the account, nor does the host. But, just over one month later (3/3/10) the client decides to pay the invoice to continue service. WHMCS is set to unsuspend accounts after payment, so therefore the account is unsuspended(?). However, they have only paid for the previous month, not the current month. During the next cron does WHMCS generate an invoice for the current month?? How does WHMCS handle such a situation? Should invoices so far overdue be marked as Collections so that the client has to contact the host to have their service reactivated? There is probably a simple answer, but any help would be appreciated. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
Redsign Posted August 2, 2009 Share Posted August 2, 2009 If you turn on 'Continuous Invoice Generation' it will keep issuing invoices even if the last is unpaid. However I don't know if just paying one of these invoices would reactive the account or whether they all need to be settled. Hopefully someone who's had to deal with this can help! 0 Quote Link to comment Share on other sites More sharing options...
IPH - Tim Posted August 2, 2009 Author Share Posted August 2, 2009 Hey Redsign, Lets say in this case that 'Continuous Invoice Generation' is off. Thanks for your feedback!! 0 Quote Link to comment Share on other sites More sharing options...
IPH - Tim Posted August 8, 2009 Author Share Posted August 8, 2009 Hello, Just wondering if anyone might be able to help out with my question? Thank you 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 9, 2009 Share Posted August 9, 2009 Simple. if an invoice is seriously overdue, i would say the client has no intention of paying or always pays late. 1) this client causes to many hassles always being late, warn him to pay on time or his account will be terminated. (this normally works). 2) If this does not work then pass his debt to a collections agency and terminate his account. your heading "How does WHMCS handle seriously overdue invoices?" does not match with your original question 0 Quote Link to comment Share on other sites More sharing options...
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