hoball Posted January 22, 2007 Share Posted January 22, 2007 Hello, I have made the trial version working and it seems to me that the following feature is missing: Tickets are created and staff responded, clients required to login their Client Area to update ticket. I see that in Kayako, clients can simply reply to the email notice and the ticket will be updated. Are there tweaks to enable this function? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted January 22, 2007 Share Posted January 22, 2007 no, clients do not have to login to reply. neither does staff with v3 0 Quote Link to comment Share on other sites More sharing options...
yabado Posted January 22, 2007 Share Posted January 22, 2007 MAcscr is correct, plus both admin and client can reply to tickets via email client like outlook or thunderbird. 0 Quote Link to comment Share on other sites More sharing options...
hoball Posted January 22, 2007 Author Share Posted January 22, 2007 oh? I have tried to reply by email, but the ticket doesn't update ok, i find that it should be the problem of email piping my whmcs is installed at domain.com/whmcs at FTP, the pipe folder is located at public_html/whmcs/pipe/ so the piping command i expected to be : | php -q /public_html/whmcs/pipe/pipe.php but it fails....i have tried to edit the path, but they do not work I receive the followring error: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to | php -q /public_html/whmcs/pipe/pipe.php generated by ***email*** local delivery failed The following text was generated during the delivery attempt: ------ pipe to | php -q /public_html/whmcs/pipe/pipe.php generated by ***email*** ------ No input file specified. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted January 22, 2007 Share Posted January 22, 2007 wrong path, please follow directions as your Automation Settings page clearly states: | php -q /home/USERNAME/public_html/whmcs/pipe/pipe.php im assuming your using cpanel? 0 Quote Link to comment Share on other sites More sharing options...
hoball Posted January 22, 2007 Author Share Posted January 22, 2007 thanks for that! 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted January 26, 2007 Share Posted January 26, 2007 Sorry if I'm hijacking a thread.... didn't know if I should continue in this one or create my own on the same subject... I must be a complete idiot, but I can't for some reason get this to work... I have the pipe in the forwarders section of my cpanel set to: | php -q /home/USERNAME/public_html/whmcs/pipe/pipe.php Where "USERNAME" is my username.... I send an email to that email address and it seems to have disappeared into a black hole or something.... I get no "bounced" email, and the support area shows now new support tickets (after about 15 minutes of waiting for it) Any advice? Regards, Dusty 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 26, 2007 WHMCS CEO Share Posted January 26, 2007 Check in Utilities > Ticket Mail Import Log. If WHMCS is getting the message, this will show what the issue is. 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted January 26, 2007 Share Posted January 26, 2007 Department not found Hmmmmmmmmmm I have a department set up with that email address... sorry to be a pain.. but what am I missing? 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted January 26, 2007 Share Posted January 26, 2007 Ahhhh..... got it... typo in my department's email address... sorry for being such a n00b.... all part of the learning curve I guess. Dusty 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted January 29, 2007 Share Posted January 29, 2007 Ok... here's something I didn't think would happen.... Let me explain what we are doing. We have WHMCS set up on a linux server and our main website is on a windows server. There are two different domains (windows server is ourdomain.com and linux server is ourdomain.net) When I set up WHMCS support departments with ourdomain.net email addresses, tickets import just fine and everything works as expected. However, all our clients have our contact addresses as the .com addresses. Soooooo I thought it would be no problem to just forward the .com email addresses to the .net addresses and it would import fine, but that didn't work... .I get DEPARTMENT NOT FOUND in the ticket mail import log. It also showed in the log that the email was "To:" the .com address, so I tried changing the department email address to the .com email.... still get DEPARTMENT NOT FOUND. How can I get WHMCS to import these forwarded emails properly? Edit Now I can't get any emails to import.... they are all coming up DEPARTMENT NOT FOUND... Thanks again! Dusty 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted January 29, 2007 Share Posted January 29, 2007 Ok... now this is really frustrating... Just got a spam email to one of my support department addresses ..... Ticket imported successfully... Nothing else I send to these addresses will import. They all come up Department Not Found.... *sigh* Dusty 0 Quote Link to comment Share on other sites More sharing options...
wiwebhost Posted January 29, 2007 Share Posted January 29, 2007 Ok.... I've narrowed this down a bit..... somewhat concerning to me tho... Emails coming from anywhere but the mail server I'm locally sending from (smtp.charter.net) seem to import successfully....... HOwever, if I send an email from my local smtp server (smtp.charter.net), it seems to come back DEPARTMENT NOT FOUND every time. Here's what I've done to test. I reset the forward from the windows server to the ticket system. (.com to .net) and set the emails in the departments as the .com addresses. I've sent emails from every email address I have set up that uses that smtp.charter.net outgoing server and every one says DEPARTMENT NOT FOUND in the log. I've sent emails from the respective accounts above, but from their webmail areas (which use different outgoing mail servers) and they import successfully. I've also sent emails in from yahoo and gmail accounts, and they import successfully. Any idea why emails from my particular outgoing mail server (smtp.charter.net) would not import successfully? Regards, Dusty 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted April 24, 2007 Share Posted April 24, 2007 Soooooo I thought it would be no problem to just forward the .com email addresses to the .net addresses and it would import fine, but that didn't work... .I get DEPARTMENT NOT FOUND in the ticket mail import log. It also showed in the log that the email was "To:" the .com address, so I tried changing the department email address to the .com email.... still get DEPARTMENT NOT FOUND. How can I get WHMCS to import these forwarded emails properly? I'm having the same problem. Pipe seems to be working fine, but if I forward an email from one account to the pipe mail account, it won't be imported and will show DEPARTMENT NOT FOUND. Can't emails be forwarded to the pipe account?? Also WHMCS won't import emails sent from Incredimail. It will show as BANNED EMAIL and here's how it's showing in the logs: To: From: «» Subject: NO SUBJECT Incredimail is configured right for all my accounts. Why would its emails be shown like that in the logs? Can anybody shed some light on these issues? 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted May 17, 2007 Share Posted May 17, 2007 Any word on the Department Not Found issue for emails forwarded to support? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted May 17, 2007 Share Posted May 17, 2007 I don't know if it will fix your issues, but Matt has an updated dbfunctions.php that we were sent for the problem with mail imports with a ' character. That was 8 days ago and we haven't had a single department not found since 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted May 17, 2007 Share Posted May 17, 2007 Tks for your reply, PPH, but I don't think this issue is related to the '. It happens to every email that is forwarded to the configured support email. Anyway, where is this updated file? I could replace it and run some tests. TIA. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted May 17, 2007 Share Posted May 17, 2007 You would need to contact support for it at this time. 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted May 17, 2007 Share Posted May 17, 2007 OK. Tks. 0 Quote Link to comment Share on other sites More sharing options...
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