aXeR Posted July 13, 2009 Share Posted July 13, 2009 Hi All, We've recently added server reboot functionality as well as Cacti graphing to our client portal to make life easier for both our clients as well as ourselves. When a client cancels one of their multiple services with us they obviouly still have access to our client portal meaning they can click on the cancelled product and still have access to reboot their old server etc. Obviously one way around this issue is to remove the APC & Cacti data stored in the user defined fields for this product but what I would prefer is to be able to prevent clients from clicking on cancelled services from the service overview. Is this possible? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 14, 2009 Share Posted July 14, 2009 We've recently added server reboot functionality as well as Cacti graphing to our client portal to make life easier for both our clients as well as ourselves. When a client cancels one of their multiple services with us they obviouly still have access to our client portal meaning they can click on the cancelled product and still have access to reboot their old server etc. #1 Your module should check the service status #2 Just edit the .tpl to stop the details page on inactive products being accessed 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted July 14, 2009 Author Share Posted July 14, 2009 How does one less savvy then yourself in the art of WHMCS magic do this then Rob? 0 Quote Link to comment Share on other sites More sharing options...
txkhomes Posted July 14, 2009 Share Posted July 14, 2009 close their account 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted July 14, 2009 Author Share Posted July 14, 2009 close their account Clearly you didn't take the time to read the opening post 0 Quote Link to comment Share on other sites More sharing options...
txkhomes Posted July 14, 2009 Share Posted July 14, 2009 Hi All, We've recently added server reboot functionality as well as Cacti graphing to our client portal to make life easier for both our clients as well as ourselves. When a client cancels one of their multiple services with us they obviouly still have access to our client portal meaning they can click on the cancelled product and still have access to reboot their old server etc. Obviously one way around this issue is to remove the APC & Cacti data stored in the user defined fields for this product but what I would prefer is to be able to prevent clients from clicking on cancelled services from the service overview. Is this possible? If you cancel the "service" on that server means they no longer have access to that service on that server, right? I think I am reading it right 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted July 14, 2009 Author Share Posted July 14, 2009 I can't cancel the clients WHMCS account as they have other products which are active. Unfortunately when you mark a specific service as active, they can still click on it to view by default which is what I'm looking to change. 0 Quote Link to comment Share on other sites More sharing options...
txkhomes Posted July 14, 2009 Share Posted July 14, 2009 ok What about "move service" move the cancelled item to a dummy account that way it is no longer accessible by the user 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted July 14, 2009 Author Share Posted July 14, 2009 I quite like to keep old packages assigned to clients so I can get an overview of what they order / how long they keep a service etc. What would be ideal is what Rob has mentioned if its possible! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 14, 2009 Share Posted July 14, 2009 How does one less savvy then yourself in the art of WHMCS magic do this then Rob? For #1 in your code check the tblproducts.domainstatus is "Active" before you allow the extra features For #2 ./clientarea.php?action=products uses clientareaproducts.tpl where it set the image/link for the view/edit details - dont put the link (show "cancelled" or somthing) on ended products You *still* need to do #1 (as people might have bookedmarked the link) even if you do #2 - if you want more specific help i'd need to see the code (at the next WHC drinks ?) 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted July 15, 2009 Author Share Posted July 15, 2009 Cheers Rob, got this working nicely now 0 Quote Link to comment Share on other sites More sharing options...
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