SMTP error, or setup issue?

[TheSidewinder]

Very new to WHMCS, so am thinking I have something mis-configured.

 

Set up for testing at the moment, so my "customers" are using email addresses associated with my domain on which WHMCS is installed.

 

If a customer opens a ticket, they get an email which confirms it was received.

 

However, neither Sales nor Support (depending on which the customer chooses) get an email.

 

And in the WHMCS main screen, the following error is displayed under "Recent Activity":

 

Date	Description	Username
06/20/2009 12:14	Admin Email Notification Sending Failed - You must provide at least one mailer is not supported. (Subject: [Ticket ID: 554044] New Support Ticket Opened) 	System
06/20/2009 12:14	Email Sent to The Customer ([Ticket ID: 554044] Support Question) 	System

 

(The wording of that error is confusing as well:

"You must provide at least one mailer is not supported."

Syntactically, that makes no sense.)

 

As said, I suspect this is a configuration issue so thought I'd run it by the experts here before bothering Matt and crew.

 

I chose PHP Mail() , but trying it with SMTP instead produces the same result.

 

Thanks in advance.

[kran]

Same here, smtp was working ok for months now can not connect to smtp or PHP Mail() ... sending mail with a regular e-mail package works ok

[TheSidewinder]

Yeah, this is an odd one. SMTP is working, as is PHP Mail().

 

But when a customer opens a ticket, the only way I can get notification is by filling out the BCC email box. They go to the BCC address just fine, they just won't get sent to the defined Support Department's email addresses.

 

Looks like I'll have to open a ticket for this, but it can wait until Monday.

[ettiene]

I'm also having issues with this, but more importantly I can't find any decent documentation describing how to setup the various email functionality of WHMCS.

[D-Litz]

IF you have access to your server logs, check them while this is happening. It may provide a place to start looking. Also, if the server you are on is running the CSF firewall, there are some SMTP setting in the config file that will prevent SMTP connection from localhost.

[TheSidewinder]

Yes, I'm running CSF. I'll go check its configuration.

Thank you.

 

EDIT: I think there's only one setting for that(?), and it's already enabled:

 

SMTP_ALLOWLOCAL = 1 (Default: 0)

 

I saw several more entries refer to SMTP, but they didn't seem relevant.

Edited June 22, 2009 by TheSidewinder

[D-Litz]

Yes, I'm running CSF. I'll go check its configuration.

Thank you.

 

EDIT: I think there's only one setting for that(?), and it's already enabled:

 

SMTP_ALLOWLOCAL = 1 (Default: 0)

 

I saw several more entries refer to SMTP, but they didn't seem relevant.

 

Change it to zero and test, see if you are able to use SMTP then.

 

Also, the setting under that one is related to the this one. Set it to zero also and test.

[TheSidewinder]

I turned the firewall completely off, and the problem remained with no change in behavior, so I don't think that's where the problem is.

 

I'll open a ticket.

 

If this were happening to everyone it would be pretty evident.