Nick R Posted June 4, 2009 Share Posted June 4, 2009 Hello, I've set up email piping so that emails sent to presales@mydomain.com are opened as tickets in the Pre-Sales department. This works fine. The issue is that when I (a staff representative) reply to the ticket, the customer/inquirer is not notified of the update via e-mail. I checked the email templates and the "Support Ticket Reply" template is NOT disabled. I'm not sure why it doesn't work or how to get it fixed. Thanks in advance for any assistance. 0 Quote Link to comment Share on other sites More sharing options...
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