Nick R

I didn't purchase WHMCS directly; I have it through my host, so no - I didn't have to create an account here at any point.

I'm trying to send an inquiry about the integration service, but I cannot send a ticket because I don't have a WHMCS account. The Pre-Sales forum here says: For a staff reply, please open a ticket. How do I open a ticket so I can get a staff reply? Thanks, Nick

Hello, I've set up email piping so that emails sent to presales@mydomain.com are opened as tickets in the Pre-Sales department. This works fine. The issue is that when I (a staff representative) reply to the ticket, the customer/inquirer is not notified of the update via e-mail. I checked the email templates and the "Support Ticket Reply" template is NOT disabled. I'm not sure why it doesn't work or how to get it fixed. Thanks in advance for any assistance.