newtech Posted June 2, 2009 Share Posted June 2, 2009 Can someone explain to me the step by step process of how enom reseller process works when a person places an order in the following scenario. I am setup as a reseller with Enom. I have entered my pricing in WHMCS. A customer places and order for a domain. They go to PayPal to make payment. What happens next? Are they redirected to Enom to enter their domain registration info? 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 2, 2009 Author Share Posted June 2, 2009 Totally confused on how all domain purchasing works. I just created a test client account. I just placed a test order for a domain. I just made payment via PayPal. I was redirected to the client page. How does the client's info get to Enom for the domain registration. I thought this was an automated registration process. 0 Quote Link to comment Share on other sites More sharing options...
striddy Posted June 2, 2009 Share Posted June 2, 2009 Check that you have configured: Setup > Domain Registrars > Enom..... 0 Quote Link to comment Share on other sites More sharing options...
BAJI26 Posted June 2, 2009 Share Posted June 2, 2009 You must have a resellers account with Enom either via your host provider or directly with Enom! 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 3, 2009 Author Share Posted June 3, 2009 I have have configured: Setup > Domain Registrars > Enom..... I have a reseller account. I have activated API with Enom giving them my server IP address. With all this in place, how does the process take place. The customer places an order for a domain or for hosting and a domain. When they submit this order, what is the process that then takes place? 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 3, 2009 Author Share Posted June 3, 2009 I am ready to go live, but still not sure how the Enom interface works. Does the enduser get an e-mail from Enom after they purchase a domain? How do they know how to manage their domain-say they want to change their nameservers. (I have that as an activated feature when they register a domain) 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted June 3, 2009 Share Posted June 3, 2009 Your customer never deals directly with Enom. They manage their domain, change nameservers etc. from within their client area in WHMCS. You just need to make sure you have enough funds in your Enom account to allow customers to register/renew domains. 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 3, 2009 Author Share Posted June 3, 2009 All within WHMCS-that is great!!!! Like that. So, when the customer purchases a domain as far as they know they are purchasing it from me. Great!!! Then would the following be true. The customer buys a domain from me. I have it setup that the nameservers are with Enom, so I know the domain is being parked by enom. The customer has no idea. The customer decides to get hosting from me. I could at that time go into their account and change the nameservers on their doman, is that correct? Or do I have to go to enom to change the nameservers? I ask this because most of my customers would rather have me handle everything, so need to know how I would handle it. OK, just figured out the Enom refill/funds issue. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted June 4, 2009 Share Posted June 4, 2009 Then would the following be true. The customer buys a domain from me. I have it setup that the nameservers are with Enom, so I know the domain is being parked by enom. The customer has no idea. The customer decides to get hosting from me. I could at that time go into their account and change the nameservers on their doman, is that correct? Correct. They can also change them themselves in their client area. 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 4, 2009 Author Share Posted June 4, 2009 ok-great. Just encountered a 'problem'. I have Ticked this box to use the default Enom nameservers for new domain registrations. My understanding would be that when this is ticked the domain will be pointed to the Enom nameservers. (Thus parked with Enom). However, when I go to place an order, under nameservers it is showing my server dns, not enoms. Is it because enom is transparent? So in other words even though it shows to the client my dns, once the order is placed the domain is actually going to be parked with enom? Thus after the order, if I was to go into the client's account the nameserver would then show enom? I do not want to be parking domain names. I want them parked with enom and then if the person gets hosting from me, they would then be moved to by dns. 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 4, 2009 Author Share Posted June 4, 2009 There is one other thing I am noticing. When a person goes to have a domain transferred the price is showing the register price, not the transfer price. However, when they go to complete the order, the correct transfer price is shown. 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 5, 2009 Author Share Posted June 5, 2009 When a person goes to have a domain transferred the price is showing the register price, not the transfer price. However, when they go to complete the order, the correct transfer price is shown. Has anyone else encountered this problem? 0 Quote Link to comment Share on other sites More sharing options...
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