Log-in required to create a support ticket

[newtech]

I just purchased and installed WHMCS.

I did not realize that the program forces a person to already have an account with us to submit a trouble ticket.

 

One of the uses of this program is for those who have blogs on a multi-blog site to submit trouble tickets. There are over 200 users. None of them are going to have an account with me.

 

Is there no way for a person to submit a trouble ticket without having an account? I thought that was something I could turn on or off.

[BAJI26]

Setup >> Support Ticket Departments >> Edit Department >> Uncheck Clients Only

[newtech]

Ok-that allows for a support department not requiring client account.

However, I also have another support department that does require accounts.

 

When a person goes to submit ticket they can see the link to the support department that does not require login but they cannot see a link to the support department that requires login.

[BAJI26]

That is how it suppose to work if I'm understanding you correctly but alternatively you can add a custom page with all your departments there and link them to whmcs departments whether login is required or not.