woods01 Posted May 27, 2009 Share Posted May 27, 2009 I didn't see anything about this on here, perhaps it's been mentioned. About 1/10 of our email isn't delivered. Tickets, Invoices etc... This is something i've never seen before and we've been using WHMCS for quite awhile. I know it's not our servers. We use SMTP-Auth, I would hate to switch to phpmail but if that would be the only solution I guess I don't have much of a choice. My feedback request is an option to resend failed emails. Or to have the system automatically try to re-send failed emails. The activity log says: "Email Sending Failed - SMTP Error: Could not connect to SMTP host" 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted May 27, 2009 Share Posted May 27, 2009 Wholeheartedly like this idea. My WHMCS system emails are playing up as well so to be be warned when emails have not been successfully sent is crucial really. Especially things like a simple welcome email which clients need immediately their order is activated to activate their accounts. 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted May 28, 2009 Share Posted May 28, 2009 This is really the opposite from myself. I've experienced faster than ever speeds with the sending of emails and such. I would email Matt and ask about this. 0 Quote Link to comment Share on other sites More sharing options...
woods01 Posted May 28, 2009 Author Share Posted May 28, 2009 Which email method are you using MarcAlle? 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted May 28, 2009 Share Posted May 28, 2009 I'm using the SMTP method. 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted May 28, 2009 Share Posted May 28, 2009 (edited) I am having the same problem. Since upgrading to v4, I have not had much success with whmcs sending out emails. I receive the same error messages in my activity log as woods01. I didn't find anything in particular to this error either. I checked my smtp mail server settings and they are fine - correct port, even tried alternative port. Same result. Also, have verified my email account settings were correct. Edited May 28, 2009 by bubbasheeko Added email account settings were tested. 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted May 28, 2009 Share Posted May 28, 2009 I have found that if I remove my mail server fqn and change it out with localhost (if you are using the local mail server) it will work. 0 Quote Link to comment Share on other sites More sharing options...
woods01 Posted May 28, 2009 Author Share Posted May 28, 2009 Perhaps changing billing software will resolve it? I figured a staff member might shed some light on it since I assumed I wasn't the only one being impacted by it and it appears as if im not. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted May 28, 2009 Share Posted May 28, 2009 About 1/10 of our email isn't delivered Then you have a problem with your mailserver setup, and need to fix that not change WHMCS Rob 0 Quote Link to comment Share on other sites More sharing options...
woods01 Posted May 29, 2009 Author Share Posted May 29, 2009 othellotech, your right. We did trace the problem however I do believe this belongs in the original thread it was put in, as a feature request. When mails fail, it would be nice to have a retry option, either automatically or done manually using the utilities menu. I like WHMCS, I didn't submit a ticket about this because I didn't think it was a problem. What is happening to us is probably what is happening to others with this same problem. The IP that the webserver is using to contact the mailserver for some reason is changing. Im not going to get into the network configuration aspect of it, obviously it's something we need to resolve on our end. So the reason for the trouble with the mail is the mail is being delayed because the system is using different ip's and some ip's dont have ptr's and our mailservers are configured to check the ptr's. That time necessary to check and return a 0 response is allowing WHMCS to just not send the mail. Perhaps there is an option in the configuration itself for WHMCS to wait longer before it just gives up sending a message. So I do apologize for blaming WHMCS as this doesn't appear to be a bug in WHMCS, it appears to be something that could however be resolved by a WHMCS setting. 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted May 29, 2009 Share Posted May 29, 2009 For a setting such as this, you would be better off asking Matt in a ticket. It might require custom development though. 0 Quote Link to comment Share on other sites More sharing options...
msmom Posted May 29, 2009 Share Posted May 29, 2009 I posted this to the wrong thread earlier I did have trouble with SMTP send mail, it turned out that the email password the system thought I had was incorrect; I changed the password for that email address and changed it in WHMCS and the problem was resolved. 0 Quote Link to comment Share on other sites More sharing options...
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