SonicWebSolutions Posted May 21, 2009 Share Posted May 21, 2009 Hi, Im new to this forum so bear with me I have just setup email piping however, when i want to reply to the ticket i have to delete the whole ticket. and write a new message. I would like it so it has a reply above this line line at the top and you can write the reply above the line. Is this possible ? ==== REPLY ABOVE HERE ==== MESSAGE Regards, ME ---------------------------------------------- Ticket ID: #228618 Subject: Test Status: Answered Ticket URL: ---- ---------------------------------------------- Cheers, Tom 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted May 21, 2009 Share Posted May 21, 2009 I would really like to see this as when I'm replying to tickets via my phone its a real headache scrolling down the screen to delete the old message. Adopting a reply above/below the line setup would save me all the hassle 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 21, 2009 WHMCS CEO Share Posted May 21, 2009 To do this, you can simply add this line to the support reply email templates and then add it to the tblticketbreaklines table in the database also. Matt 0 Quote Link to comment Share on other sites More sharing options...
SonicWebSolutions Posted May 21, 2009 Author Share Posted May 21, 2009 Hi, Thanks for the replys. Matt. Is there anyway you can show us what bit of code we have to add? Cheers, Tom 0 Quote Link to comment Share on other sites More sharing options...
hightekhosting Posted May 21, 2009 Share Posted May 21, 2009 Hi, Thanks for the replys. Matt. Is there anyway you can show us what bit of code we have to add? Cheers, Tom Tom, We use one of the lines as per the "tblticketbreaklines" table in the database. See my example attached. You don't need to use the line we did. Just check the tblticketbreaklines table for the others listed or simply add your own. Hope that helps. Cheers, Dale 0 Quote Link to comment Share on other sites More sharing options...
SonicWebSolutions Posted May 21, 2009 Author Share Posted May 21, 2009 Thanks Guys. All working now Cheers, Tom 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted June 4, 2009 Share Posted June 4, 2009 Guys is the line "==== REPLY ABOVE HERE ====" supposed to show in the email sent to admins when a client responds as at the moment it only shows in the email sent to the client when an admin responds which doesn't help me at all 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted June 10, 2009 Share Posted June 10, 2009 Can anyone help with this? 0 Quote Link to comment Share on other sites More sharing options...
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