splitech Posted May 18, 2009 Share Posted May 18, 2009 When using the new version, why do you have to scroll all the way to the bottom of the page to see the ticket reply then scroll all the way back up to the top to enter your reply. The middle section is filled with all the products and services for each user. This was never like that in the last version. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted May 18, 2009 Share Posted May 18, 2009 Because it's useful to know what product the customer is referring to? IIRC this was added pre v4. 0 Quote Link to comment Share on other sites More sharing options...
splitech Posted May 19, 2009 Author Share Posted May 19, 2009 How can I turn it off or remove it? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted May 19, 2009 Share Posted May 19, 2009 Because it's useful to know what product the customer is referring to? IIRC this was added pre v4. That's fine, but why fill the screen with the Reply box when you haven't even read the ticket? The old system was much better - click on the Reply tab if and when you want to reply. 0 Quote Link to comment Share on other sites More sharing options...
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