lostinspace Posted May 16, 2009 Share Posted May 16, 2009 (edited) Hello, We've experienced an issue where flagged tickets are able to be searched and responded to by other admins. For example, ADMIN-A flags ticket for himself. ADMIN-B logs in, has no permissions under his role to view flagged tickets, but is able to search for the ticket ID that ADMIN-A flagged and take any action they wish from that point on. Is this by design? I would think that flagging a ticket should prevent other admins from responding to the ticket. Edited May 16, 2009 by lostinspace Clarification added. 0 Quote Link to comment Share on other sites More sharing options...
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