fearz Posted May 9, 2009 Share Posted May 9, 2009 If a user opens a ticket via email he receives two emails, 1. The auto reply that mentions there has been a ticket opened for him. 2. The notification email that goes to the admin Anyone else having the same problem? 0 Quote Link to comment Share on other sites More sharing options...
sTag-Dan Posted May 9, 2009 Share Posted May 9, 2009 Can you explain #2? You're saying the email that is supposed to be sent to the admin is sent to the client/user as well? 0 Quote Link to comment Share on other sites More sharing options...
fearz Posted May 9, 2009 Author Share Posted May 9, 2009 Exactly... 0 Quote Link to comment Share on other sites More sharing options...
kurbot Posted May 9, 2009 Share Posted May 9, 2009 how do you know its sending the admin email to the client? 0 Quote Link to comment Share on other sites More sharing options...
fearz Posted May 9, 2009 Author Share Posted May 9, 2009 a test client that i created who uses a totally different email address, Also, a few mins later after the client receives the auto reply notification then he receives the admin notification, the ticket goes as Answered in my support tickets area. 0 Quote Link to comment Share on other sites More sharing options...
fearz Posted May 9, 2009 Author Share Posted May 9, 2009 Fix: I figured the issue only happens to the Support department, so, I had an admin email set to the support department so that the admin notification is imported as a reply. Had to change the admin email in Config > Admins 0 Quote Link to comment Share on other sites More sharing options...
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