ddenev Posted May 8, 2009 Share Posted May 8, 2009 Hi, I don't know if this is a bug but I checked with my new setup and in the online WHMCS demo too and in both the KB suggestions just don't work (nothing is displayed). I'm posting this here since this issue has already been posted here: http://forum.whmcs.com/showthread.php?t=19451&p=100438 http://forum.whmcs.com/showthread.php?t=20013&p=103074 but no response was given to them. Best regards. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 8, 2009 WHMCS CEO Share Posted May 8, 2009 No issues with it here. Make sure you test using the default templates to rule out customisations. You need at least 10 articles with at least a few sentences in each for the natural language searching in MySQL to start working so that's why you won't find our demo working. Matt 0 Quote Link to comment Share on other sites More sharing options...
ddenev Posted May 8, 2009 Author Share Posted May 8, 2009 Actually I do have more than 10 articles and I'm testing with the default template. Can the problem be because my articles are in Bulgarian (UTF-? Will the natural language searching in MySQL work in this case? Best regards. 0 Quote Link to comment Share on other sites More sharing options...
ddenev Posted May 8, 2009 Author Share Posted May 8, 2009 Matt, please recheck with firefox. It works with IE (the default template) but not with Firefox. Best regards 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 9, 2009 WHMCS CEO Share Posted May 9, 2009 Yes, you're right about that. The current javascript is not working correctly in FireFox. To resolve, in the file supportticketsubmit-steptwo.tpl, the line $("#message").text(); needs to be changed to $("#message").val(); Matt 0 Quote Link to comment Share on other sites More sharing options...
ddenev Posted May 9, 2009 Author Share Posted May 9, 2009 I confirm that this solves it. Thank you very much, Matt. 0 Quote Link to comment Share on other sites More sharing options...
Redsign Posted May 9, 2009 Share Posted May 9, 2009 I confirm that this solves it. Thank you very much, Matt. The same problem is found in Safari, and this also fixes it! 0 Quote Link to comment Share on other sites More sharing options...
jb5ep Posted May 26, 2009 Share Posted May 26, 2009 Hi, There's a fix for this posted in this sticky: http://forum.whmcs.com/showthread.php?t=20165 I tried applying the fix (p2.zip) as it's posted in that sticky, but the problem was still present. Applying the fix as it's described in this thread fixes the problem. So...either the 'official' fix is different to this - and doesn't work..or the official fix is meant to include the fix in this thread, but doesn't! Cheers Jon 0 Quote Link to comment Share on other sites More sharing options...
Redsign Posted May 26, 2009 Share Posted May 26, 2009 Hi, There's a fix for this posted in this sticky: http://forum.whmcs.com/showthread.php?t=20165 I tried applying the fix (p2.zip) as it's posted in that sticky, but the problem was still present. Applying the fix as it's described in this thread fixes the problem. So...either the 'official' fix is different to this - and doesn't work..or the official fix is meant to include the fix in this thread, but doesn't! Cheers Jon I just checked the p2.zip and you're right, it's still got .text instead of .val ... Ben 0 Quote Link to comment Share on other sites More sharing options...
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