only one client did not receive recuring invoice?!!

[jnet]

Today a client calls and tells me he has not received his monthly invoice

I go and check I see he is right.

I check with some other clients same product and every thing is OK with them

so what possibly can be the reason?

[ronny]

Check on this profile, Maybe recieve notivications is turned off

[jnet]

thanks for the response. No it is not the notification issue

The invoice has not been created at all.

 

(Now last thing I remember with this client is that last month

I accidentally clicked paid button and I reversed it when I found he did not pay to my bank account so I reversed it as unpaid and later when he paid I clicked paid)

 

this month no invoice has been created for him.

 

what did i do wrong?

[K Ashok]

There might be a possibility that , once you marked the paid invoice as unpaid in last month , you might have forgotten to change the due date one month before . Why i suggest this is , Once any invoice is paid then the due date automatically extends to next month .

 

Also you need to check if your client has send any "Cancellation request" for that package using Client Area.

[isdoo]

I have also had invoices not being issued for domain names, so would be grateful of any clues - this particular client get's plenty of other invoices as he has over 150 domains.

[K Ashok]

There might be a possibility, the time you proceeded with the database migration from old billing to WHMCS , The domain packages would have listed double in Client Area i.e. one in My Domains list and second in My Products and Services .

 

If the Domain package is marked as canceled from My products and Services then you might not receive the Invoices for domain renewal.

 

I would suggest you to check the due dates of all Domains listed in My Domains for particular client and correct the due dates if they are incorrect . So that from future onwards you won't face the same problem again.