Email Replies to ticket emails not showing up in ticket history

[sue@businessitsavvy.com]

Hello, I've finally got the email piping at least partly working. Now when a client opens a ticket, they get an email and I get one saying they've opened a ticket. I also get a copy of what they see. The problem I'm having now is that when a client replies to the email, and when I as the admin/engineer reply to the email I get, it just goes to my business email account. I'd like the replies to all ge pasted into the ticket notes. Any way to accomodate this?

 

Thanks in advance,

Sue

sue@businessitsavvy.com

[ncisp]

Hello Sue,

 

The problem is your from address for the ticket. If you want your ticket to receive the reply, you must reply to the email address your ticket emails come in at, and keep the subject line the same.

 

When WHMCS pop's or pipes this message in, it will auto post to the ticket and send the response to the client.