Kayako for Tickets Only

[EStarr]

Hi,

 

I have Kayako set up to integrate with my WHMCS for the support desk, but it also takes over the WHMCS knowledgebase and downloads. How can I disable that so each script has its own? I would like to require that paid clients be logged in to download and Kayako cannot do that.

[MACscr]

you could still do that with your templates. Look in your kayako modules templates that are within WHMCS.

[EStarr]

All the template file says is.. {$kayakodata}

The actual downloads.php file (not the .tpl file) has coding, but the downloads.php for whmcs is encrypted, so I'm not sure where to go from here.

[keliix06]

Change the .tpl to

 

{if $loggedin}
{$kayakodata}
{else}
You need to login to view downloads. Here is the link to download...
{/if}

[EStarr]

That works for WHMCS, but if they visit the downloads page included with Kayako it's all free and open. Even if I take the link out, there's the possibility of people finding it on Google, etc.

[rodeoXtreme]

Hello Estarr:

 

I sent a support ticket to Matt with the same request; we wanted to use the WHMCS downloads and not the kayako system.

 

I personally prefer the WHMCS KB's, Announcements and Downloads but still wanting to use Kayako for our Ticketing system. Matt said we could only use WHMCS or Kayako but not both.

 

If someone has discovered a way, I would like to see how to do it.

[MACscr]

That works for WHMCS, but if they visit the downloads page included with Kayako it's all free and open. Even if I take the link out, there's the possibility of people finding it on Google, etc.

 

Right, the code above was going to be able to allow you to only have logged in users use the kayako kb. You need to not allow direct access to the kayako helpdesk.

[EStarr]

Okay, so maybe we can look at this another way.

 

Can I make all of the 'support desk' pages in WHMCS tell customers to go to Kayako and provide a link? Because I want to control what packages you have to buy to be able to use the downloads. IE: You must purchase a hosting package to download free templates.

[keliix06]

Yeah. Instead of where it says {$kayakodata} just put the link to your install with normal HTML. And you can do a meta redirect after a few seconds to be nice to them.

[EStarr]

I'm actually thinking about not integrating kayako at all and having the WHMCS support desk give the link for kayako. I really need the downloads to not be from Kayako and this is the only option I think.

[atDev]

Every make a decision here? We only want the ticket integration.

 

It would be nice if WHMCS had a setting like "External Helpdesk URL" where if something was entered it would disable all support/tickets pages and redirect to that URL.

[WebzPro]

I have Kayako integrated also.

 

I think I stumbled upon a very easy solution, I wanted to use WHMCS announcements and not Kayako's. I went into modules/support/kayako and just disabled the announcements.php by changing it to announcements.php_old and it worked. Using Sparkys Client Home Page mod so I wanted the last 5 announcements to show up. I tried this also with the Knowledge Base and it worked also. As soon as I get all my articles transferred I will switch it also. Really only need Kayako for the ticket system.

over

[rodeoXtreme]

Great find WebzPro. Thank you for sharing.

[jasonhk]

Thanks WebzPro