clothingsavers Posted April 8, 2009 Share Posted April 8, 2009 Does Kayako or WHMCs let me sell support tokens? so they cant contact us through support if they run out of tokens? in the business i have you cant just give out free support forever. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted April 8, 2009 Share Posted April 8, 2009 Version 4 will let you raise invoices in the support tickets. This may achieve what you want. 0 Quote Link to comment Share on other sites More sharing options...
moonsoft Posted April 8, 2009 Share Posted April 8, 2009 are you running some kind of beta for v4? 0 Quote Link to comment Share on other sites More sharing options...
FazeWire Web Services Posted April 10, 2009 Share Posted April 10, 2009 It's right in the feature list: http://forum.whmcs.com/showthread.php?p=98468 Ability to generate an invoice or add a billing item when replying to a support ticket in order to bill for work carried out 0 Quote Link to comment Share on other sites More sharing options...
growe Posted April 11, 2009 Share Posted April 11, 2009 Hmmm - I don't think that is exactly what was being asked by clothingsavers. My understanding of the new feature in V4 is that we can create invoices on the fly in the ticket system if we decide that the task they are requesting is a billable task. I "think" what clothingsavers is wanting is to block them from using the ticket system at all until they buy more support tokens. No time wasted saying... "Sorry can't support you because you are too cheap to buy tokens" ) ...correct me if I misinterpreted you clothingsavers 0 Quote Link to comment Share on other sites More sharing options...
growe Posted April 19, 2009 Share Posted April 19, 2009 Now that many of you have been able to test v4, can anyone clarify how the feature works? 0 Quote Link to comment Share on other sites More sharing options...
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