ScrltOTara Posted April 4, 2009 Share Posted April 4, 2009 If a client logs and and views and then pays an invoice via credit card, and the payment is declined, they get sent back to a page that simply says: The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question. No Articles Found Then the client calls me to tell me he's trying to pay but it won't go through. Since he's not getting any message stating that his card was declined, it's very confusing. Can I redirect to another page that would have this information? 0 Quote Link to comment Share on other sites More sharing options...
tweaked Posted April 4, 2009 Share Posted April 4, 2009 Sounds like a problem I just had. It was sending customers to our search page. Is there a form in your custom WHMCS template header? 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted April 4, 2009 Author Share Posted April 4, 2009 (edited) nope, no form. I have the autoredirect on checkout set to: Select to not automatically redirect and just show the order completed page Should I have it set to something else? Edited April 4, 2009 by ScrltOTara add info 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted April 4, 2009 Author Share Posted April 4, 2009 In case you need more info: The card is declined (once, even tho I tried putting the payment thru logged in as the client twice as well) in the gateway. There is NO decline or mention of the transaction at all in the gateway log in whmcs. 0 Quote Link to comment Share on other sites More sharing options...
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