marquis_ce Posted March 30, 2009 Share Posted March 30, 2009 How to change the defult settings of supprot ticket post reply settings? The default is: "Set to answered and r..." i want to make another one is the default ehich is: "Set to in progress and ..." Is it possible? 0 Quote Link to comment Share on other sites More sharing options...
zippohosting Posted June 14, 2009 Share Posted June 14, 2009 I too need to have our default ticket status set to "In Progress". Anyone figure this out? 0 Quote Link to comment Share on other sites More sharing options...
Juanzo Posted August 19, 2009 Share Posted August 19, 2009 I would like to know the same. The default view of support tickets should be "In Progress" and "Customer Reply". Allowing us to modify or configure this would be great! 0 Quote Link to comment Share on other sites More sharing options...
BullsoftHosting - Tom Posted August 19, 2009 Share Posted August 19, 2009 You can change ""In Progress" and "Customer Reply" in the language files I think. 0 Quote Link to comment Share on other sites More sharing options...
Juanzo Posted August 19, 2009 Share Posted August 19, 2009 Ooops, misread the first post and thought that was what I needed. Didn't mean to translate the interface but rather show "In Progress" and "Customer Reply" tickets when visiting admin/supporttickets.php 0 Quote Link to comment Share on other sites More sharing options...
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