Desperate for help ASAP

[floatingworld]

We have moved to a new server (same domain name, different IP) Now, clients can login, but can't post support tickets here: http://www.solarenergyhost.com/clients/submitticket.php They just go to a blank screen, the same for the knowledge base and Downloads menu items

 

(WHMCS is installed in the /clients folder and the site is in the public_html file):

 

If this helps , we are getting this error message when we login into the Kayako admin area (though we can still login):

 

Warning: fopen(./cache/ddbecb06cf67d21bacb4f7111d717aee.php) [function.fopen]: failed to open stream: Permission denied in /home/solareadmin/public_html/support/includes/SmartyLight/class.template.php on line 325

 

Warning: fwrite(): supplied argument is not a valid stream resource in /home/solareadmin/public_html/support/includes/SmartyLight/class.template.php on line 326

 

Warning: fclose(): supplied argument is not a valid stream resource in /home/solareadmin/public_html/support/includes/SmartyLight/class.template.php on line 327

 

So Kayako/Espport is working... We are desparately in need of help. Will pay. Please contact me through PM ASAP

[Dezo]

Are u sure u have all ur permissions correctly (chmod) ?

[floatingworld]

no, what should they be?

[floatingworld]

we fixed the cache permission errors, but the "submit ticket " menu item is still coming up blank!

[floatingworld]

Solved! the problem was the path to the integrate.php file look here:

 

################################################

# BRIEF INTEGRATION INSTRUCTIONS

#

# =============================================

#

# Copyright © 2001-2008 Kayako Infotech Ltd.

#

################################################

 

 

 

=========================================

WHMCS INTEGRATION HOW TO

=========================================

 

1) Open integrate/whmcs/modules/support/kayako/integrate.php and change the following line to full absolute path to your Product Installation (SupportSuite/eSupport)

 

define("SWIFTPATH", "/home/path/to/support/");

 

Examples:

 

define("SWIFTPATH", "/home/company/public_html/support/");

 

 

2) Copy modules directory of package to root directory of your WHMCS Installation

 

3) Copy the templates directory of package to root directory of your WHMCS Installation

 

4) In WHMCS admin, navigate to General Configuration > Support and choose Kayako in the Support Module dropdown.

 

5) Thats it! Your WHMCS Client Area is now replaced with the SupportSuite/eSupport Frontend