mortydot Posted March 24, 2009 Share Posted March 24, 2009 Hi WHMCS users, Perhaps I'm looking over something, but I have the following situation: When a users sends a question trough mail to a mail address support@example.com, than WHMCS is able to look in the mailbox trough IMAP. (auto import function for support departments inside WHMCS) This works fine if a user replay's on an existing ticket. But I want that WHMCS creates a new ticket for that user is a new mail with no ticket is found! Is this function available? Looking forward to any replays. 0 Quote Link to comment Share on other sites More sharing options...
snelweg Posted March 25, 2009 Share Posted March 25, 2009 works for me... How did you setup the support department? I recall a special setting for new tickets/mail subjects 0 Quote Link to comment Share on other sites More sharing options...
thebdub Posted May 29, 2009 Share Posted May 29, 2009 Hi WHMCS users, Perhaps I'm looking over something, but I have the following situation: When a users sends a question trough mail to a mail address support@example.com, than WHMCS is able to look in the mailbox trough IMAP. (auto import function for support departments inside WHMCS) This works fine if a user replay's on an existing ticket. But I want that WHMCS creates a new ticket for that user is a new mail with no ticket is found! Is this function available? Looking forward to any replays. Hello, I am having the same issue. Works great for existing tickets, but need it to check the email account and create new tickets from 'first contact' emails. I cannot find the setting mentioned. 0 Quote Link to comment Share on other sites More sharing options...
thebdub Posted May 29, 2009 Share Posted May 29, 2009 Hello, I am having the same issue. Works great for existing tickets, but need it to check the email account and create new tickets from 'first contact' emails. I cannot find the setting mentioned. Disregard... I figured it out. From documentation: If you get the error message "Ticket ID Not Found" this means you are trying to open a support ticket from your admin email address. Admins can only reply to tickets, not open new ones so submit a ticket from any other email address and it should be accepted. Note that it also won't work if the sending email address isn't registered as a client and you've set the department to allow clients only. 0 Quote Link to comment Share on other sites More sharing options...
eugenevdm Posted November 11, 2009 Share Posted November 11, 2009 ...From documentation: If you get the error message "Ticket ID Not Found" this means you are trying to open a support ticket from your admin email address. Admins can only reply to tickets, not open new ones so submit a ticket from any other email address and it should be accepted. Does anyone know why this is so? Why can't admins log tickets and only reply to logged tickets? We often need to log tickets from our own e-mail addresses to various departments and can't see the logic in this restriction.. 0 Quote Link to comment Share on other sites More sharing options...
ppopcn Posted January 11, 2010 Share Posted January 11, 2010 Does anyone know why this is so? Why can't admins log tickets and only reply to logged tickets? We often need to log tickets from our own e-mail addresses to various departments and can't see the logic in this restriction.. setup -- administrators -- editor -- chose Assigned Departments 0 Quote Link to comment Share on other sites More sharing options...
eugenevdm Posted January 13, 2010 Share Posted January 13, 2010 I think he means he want to mail his own mail system and log a ticket that way. We also used to do this all the time when we had Kayako. Now we try to remember to log a ticket manually. 0 Quote Link to comment Share on other sites More sharing options...
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