Credits not counted as income

[alexrobonline]

Hi Guys,

 

I was wondering if you could help.

We have a number of clients who pay a flat direct debit each month for their domain renewals.

 

The idea behind this is that over a two-year period, it will iron out their cashflow for domain renewals and means that some months we'll win (ie. we'll renew fewer dmains than we've been paid for that month - leaving us with a cash surplus) and some months we'll loose (ie. we'll renew more domains than we've been paid for - using up the previous cash surplus).

 

NOW... Here's the issue.

 

When a client pays their DD, at the moment I'm just adding the whole amount in as a "credit" bal on their WHMCS account.

 

So, say they pay £80 per month gross I'm adding £80 as credit in the system each month.

If there are invoices already in existence on their account that haven't been covered by the previous month's direct debit, I will go to each invoice and click on the "Credit" tab (rather than the "Add Payment") and do the "Add Credit to Invoice" option to settle the invoice. This does the job nicely, and the invoice then becomes "Paid"

 

HOWEVER...

 

It has become plainly obvious to me that invoices settled using account credit have their totals ammended to £0. This means that they're a) not counted as "income" for that customer and b) don't count towards that month's income on the reports section (as the invoice total is £0)

 

Can you advise how we should be doing this, so that the invoices will at least show up as having properly been settled.

 

Many thanks in advance for anyone's input :-D

 

Alex