MonkeyMagic Posted March 18, 2009 Share Posted March 18, 2009 Hi, We are new to WHMCS having just transferred over from ClientExec. I am trying to understand the concept of Packages vs Domains. I think Packages is fairly simple - ie. we have a hosting plan, and the client is on that plan, so therefore, he is on a package that renews monthly, yearly etc. So in WHMCS - under Products/Services for that customer, it shows the package, say HostPlan1, and there is the domain listed - say domain1.com In addition to the Products/Services section there is a Domains section - this also lists the domain domain1.com. Now this is where my confusion lies - what is the Domain name section for? it looks like a domain management? So some questions that might clear this up: 1. If we have a client, for whom we ONLY host their website - should their domain appear under the Packages section AND domain section? 2. If YES, to number one - why and what do we do with it? 3. If NO, to number one - That would mean that their domain ONLY shows in the Products/Services section - and Domains section is completely blank - right? 4. Now what if there opposite were true - ie. we registered a domain name for a customer, but DO NOT host it. Does that mean their domain should appear in ONLY the domain name section? or no where? If we could get answer to the above, I think we'd be set Thanks for the help. PS - if you want to know why we are confused - it is because Clientexec was completely different - they didn't have a domain name only section. So when we imported, WHMCS made every hosting client have their domain in both the products and domain section. any way - long story 0 Quote Link to comment Share on other sites More sharing options...
striddy Posted March 18, 2009 Share Posted March 18, 2009 1. If we have a client, for whom we ONLY host their website - should their domain appear under the Packages section AND domain section? 3. If NO, to number one - That would mean that their domain ONLY shows in the Products/Services section - and Domains section is completely blank - right? 4. Now what if there opposite were true - ie. we registered a domain name for a customer, but DO NOT host it. Does that mean their domain should appear in ONLY the domain name section? 1. No 3. Yes 4. Yes 0 Quote Link to comment Share on other sites More sharing options...
MonkeyMagic Posted March 18, 2009 Author Share Posted March 18, 2009 David, you're a legend - thanks mate. 0 Quote Link to comment Share on other sites More sharing options...
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