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Random Payments going out from clients accounts


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Quite a few of my clients are complaining that random payments are being taken from their PayPal accounts. Say a clients monthly payment went out one day, the next payment comes out 2 days after and its not always the same amount..its very random and unpredictable.


Does anyone have any ideas about this as I'm finding it fairly puzzling.


Am trawling through the forums looking for a solution in the meantime.



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we have seen this

it comes from users setting up more than 1 subscription

then their next invoice comes out and it says pay this amount....

so they do......


this is the main reason that we are asking for either a way to determine if a customer gets an invoice ( pay this amount ) or a billing reminder ( your account is setup to pay automatically on this date )

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Educate your customers.

We've added a message to our invoice emails telling them to check their PayPal account for a subscription and if one exists payment will be made automatically.


Once you tell a customer that they've been overpaying (distinct from being overcharged) they soon learn ;) However it does still happen from time-to-time, not a lot that can be done about it really.

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