Piping useful or not ?

[dotcom22]

Hi

 

I try to understand if email piping are really useful for me. In fact I would like to not communicate any email address and communicate only using support ticket. If am not wrong when creating a new support department we must fill it with a email address... I plan to set all email department to "no_reply@mywebsite.com" like that user must always use online ticket and can not answer directly by email...

 

Do you think is a bad way to do like that ? What is the real advantage to use email piping except the fact we can send and receive support ticket without login into whmcs ? Personally I prefer manage all support ticket from admin because like that am able to use predefined answer and FAQ...

 

All your comment and suggestions about email piping much appreciate..thanks

[mojowill]

for me i find it useful as i can respond to urgent support requests via my iPhone email, i still use the ticket system for the bulk of replies its just handy having it there to use.

[keliix06]

Clients tend to like the ability to reply to the email to update their ticket. You can still just use the admin panel to answer tickets.