awardle Posted February 13, 2009 Share Posted February 13, 2009 Hi all, I'm currently offering my customers a choice of payment methods, cheque / paypal and currently debit / credit card (worldpay). I am now finding that come renewal time some customers are not paying their invoices or letting me know that they do now wish to continue with their hosting. Which in turn is starting tobecome a lot of work for myself trying to find out if they still need hosting or not. So I am about to sign up for future pay, what is everyone's thoughts on only accepting futurepay and paypal payments only? So that each time a user signs up they are in a contract and unless they cancel the futurepay agreement or hosting they will be billed the following year? Aaron 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted February 13, 2009 Share Posted February 13, 2009 I would opt for Invisible XML - if you feel brave and complete all the PCI compliancy requirements. Otherwise, FuturePay is a good solution. The only issue with that is, if the users card expires/gets cancelled/changes - they have to login to the WP site and change it. This can cause confusion. With Invisible XML - they would simply goto your own site and update them. I would personally tend to stay away from PayPal Subs to ease confusion. We have a few customers that had subs setup but would then pay again. So, we simply pulled the subscription option. Best of luck 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 13, 2009 Share Posted February 13, 2009 We offer Futurepay and Paypal (plus subscriptions). Works fine. 0 Quote Link to comment Share on other sites More sharing options...
awardle Posted February 13, 2009 Author Share Posted February 13, 2009 I have never heard if Invisible XML but will take a look at that. "chickendippers" do you offer one time only payments aswell? And if so what is the % of buyers who opt for subscription based? Thanks 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted February 13, 2009 Share Posted February 13, 2009 We offer one-time on PayPal (infact, it's compulsory). We have disabled the options for PayPal subs. When we offered it, we only offered it when the payment was recurring meaning the user HAD to take a subscription. Invisible XML is great.. we've just finishing making the module with Matt and it should hopefully be in a new release soon. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 13, 2009 Share Posted February 13, 2009 I am now finding that come renewal time some customers are not paying their invoices or letting me know that they do now wish to continue with their hosting. So I am about to sign up for future pay, what is everyone's thoughts on only accepting futurepay and paypal payments only? So that each time a user signs up they are in a contract and unless they cancel the futurepay agreement or hosting they will be billed the following year? which is a *very* quick way to lose all your money in chargeback fees.... If they're not wanting it anymore, and you charge them you will get it charged back + the RBS £50 "fee" - if enough people are not renewing that it's noticable, then it's likely to be enough to get your paypal and w/pay accounts cancelled as well - why not simply automate the closing of the accounts that are overdue ? 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted February 14, 2009 Share Posted February 14, 2009 If they're not wanting it anymore, and you charge them you will get it charged back + the RBS £50 "fee" Woah.. do RBS really charge £50 per instance? We've had a handful over the years but they are only at £10 each. God, I am glad we're an old school customer if that's what they are charging these days. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 14, 2009 Share Posted February 14, 2009 Woah.. do RBS really charge £50 per instance? We've had a handful over the years but they are only at £10 each. God, I am glad we're an old school customer if that's what they are charging these days. futurepay and wpaydirect (i.e. standard worldpay accounts) yes, its £50 per incident for bankdirect its £10 (old accounts) or £20 (new accounts) 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted February 14, 2009 Share Posted February 14, 2009 futurepay and wpaydirect (i.e. standard worldpay accounts) yes, its £50 per incidentfor bankdirect its £10 (old accounts) or £20 (new accounts) We're still direct (via Invis) and ours is only £10... but we've been with them about 6 years now I would say. We only pay the yearly fee instead of that £20 monthly jobbie they seem to charge now. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 14, 2009 Share Posted February 14, 2009 We only allow Futurepay. There's little point in offering Worldpay as well as Futurepay. If a customer makes a payment, their CC details are kept on file and they will automatically be billed again in future if an invoice is generated - saves them having to type it in every time they want to pay! We don't have a problem with chargebacks because our cancellation procedure is clearly set out in our terms and conditions. When a customer puts in a cancellation request then no more invoices are generated so they don't get charged! The only disadvantage of forcing PayPal subscriptions is that customers will sometimes create a second sub when they come to renew. Even though our invoice emails tell customers to check! 0 Quote Link to comment Share on other sites More sharing options...
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