daboolz Posted February 11, 2009 Share Posted February 11, 2009 Hello, This is something that I just noticed, my WHMCS is not sending product emails. All the other emails are sent, just not the product emails. Any ideas why this is happening? My account activation procedure is I go to invoice -> add payment. Then I go to client's products & services -> create. Should I be doing something else? Thanks, Greg 0 Quote Link to comment Share on other sites More sharing options...
daboolz Posted February 12, 2009 Author Share Posted February 12, 2009 Help anyone? Any ideas? It's really difficult when clients are not receiving their welcome email with instructions to access their account... 0 Quote Link to comment Share on other sites More sharing options...
daboolz Posted February 12, 2009 Author Share Posted February 12, 2009 I found out that I can send the email manually through the client's products & services, which is better than nothing. But I still don't understand why it's not automatically sending those welcome emails when the account is created. 0 Quote Link to comment Share on other sites More sharing options...
daboolz Posted February 12, 2009 Author Share Posted February 12, 2009 problem solved, it was a procedural mistake. I created the account but left the order status as pending. I should've accepted the order. 0 Quote Link to comment Share on other sites More sharing options...
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