What happens if I raise my rates?

[sifuhall]

If I raise my rates do they increase for my existing customers as well or just for new customers?

[chickendippers]

Just for new customers.

[rodeoXtreme]

If you want to raise the rates of your current Clients, you will have to go to each Clients "Products and Services" tab and click on "Auto Recalculate Recurring Price on Save" at the bottom of the page and then click save.

[AndrewMKP]

yes but it's not possible to update paypal subscriptions automatically.

 

The client will need to manually change that themselves I believe.

[rodeoXtreme]

Hi Andrew,

 

You are correct; I forgot to mention that. Normally if we have adjusted a Clients Account that will also change their monthly billing and they have an active PayPal subscription; our Accounting Team will cancel the Subscription and send the Client a "canned" email telling them "...that due to adjustments their paypal subscription has been cancelled but a new subscription can be created during the next billing cycle..."

 

Our Clients appreciate the communication.

[XN-Matt]

This is one thing about MB I miss.

 

You could either lock all old customers onto one package at an old price and then when you update the package price, ALL customers on that package, would bill at the higher amount (apart from locked).

[adtastichosting]

This is one thing about MB I miss.

 

You could either lock all old customers onto one package at an old price and then when you update the package price, ALL customers on that package, would bill at the higher amount (apart from locked).

 

Yeah but what about those that have a price increase but don't want to raise the price on any existing under the same package. I just experienced this myself. Increase the prices on a few products but didn't want to raise the prices on existing customers especially since just had quite a few signups under the old price structure. Would have been rather hateful looking to them I bet to just sign up and then wham, "btw here's a price increase now that you just signed up, transferred all your domains in and all"..

 

Nice thing I like about this system is, if you have the price showing in the label of the item, when the old customer gets his next invoice it will show the new price in the label but his old price in the amount being charged, Kind of reminds him he is lucky and still getting old pricing. Just my two cents on it, oh price increase, my nickle on it..

[XN-Matt]

As I said in my reply - which you quoted.

 

"You could either lock all old customers onto one package at an old price and then when you update the package price, ALL customers on that package, would bill at the higher amount (apart from locked)"