ddg8176 Posted January 26, 2009 Share Posted January 26, 2009 Is there a way to predefine the subject line for support tickets of a particular support department? And can I remove the message box for that same support department's support ticket because I don't need it or at least not make the message box a required field? 0 Quote Link to comment Share on other sites More sharing options...
Zorro67 Posted January 26, 2009 Share Posted January 26, 2009 Not sure about #2, but #1 is easy if you are sending the user to support via a link (which i'm guessing you are. just append &subject=put+whatever+subject+you+want+to+add+here 0 Quote Link to comment Share on other sites More sharing options...
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