ScarabWeb Posted January 16, 2009 Share Posted January 16, 2009 I was wondering if it is possible to add custom fields (like we have for example domain, username, password, ...) into the support ticket details tab instead of in its own tab. It would be easier and definitely faster to deal with tickets this way. I assume the file for the page supporttickets.php is completely encoded since there seems to be no template for it, so I'm not sure if this can be added at all. 0 Quote Link to comment Share on other sites More sharing options...
ScarabWeb Posted February 9, 2009 Author Share Posted February 9, 2009 Any ideas about this one? 0 Quote Link to comment Share on other sites More sharing options...
Zorro67 Posted February 9, 2009 Share Posted February 9, 2009 Are these what you are looking for? supportticketsubmit-stepone.tpl supportticketsubmit-steptwo.tpl supportticketconfirm.tpl supportticketslist.tpl These are in your templates directory and aren't encoded 0 Quote Link to comment Share on other sites More sharing options...
ScarabWeb Posted February 10, 2009 Author Share Posted February 10, 2009 Hi there, No, I am talking about the admin side of the tickets, not the client side. When viewing a ticket in the admin panel, you do have a tab where any custom client fields (like password, etc.) can be shown, but I would like to see those visible at all times, not just behind the tab. This way you don't have to keep going back and forth to that tab every time you need it. 0 Quote Link to comment Share on other sites More sharing options...
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