KarenP Posted January 16, 2009 Share Posted January 16, 2009 I have important query regarding WHMCS:: Invoices are not sent automatically to registered email address whenever generated automatically in WHMCS. For example::Renewal invoice is created on 1st Jan 2009 but it won't go to registered email address automatically after invoice creation. Let me know the solution as we need to answer our clients. 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted January 16, 2009 Share Posted January 16, 2009 How do you know it is not being sent? Have you looked under the email tab for the client? Is there any emails listed there? Try putting your address in the global "BCC Messages" field and see if you receive the invoices. 0 Quote Link to comment Share on other sites More sharing options...
KarenP Posted January 27, 2009 Author Share Posted January 27, 2009 Signup Invoices are going to clients but renewal invoices are not sent automatically from WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted January 27, 2009 Share Posted January 27, 2009 Signup invoices happen because of an action taken through a web browser. Renewal notices happen because of the cron job. So...make sure your cron job is running properly. The two emails are potentially being triggeredby two different system users as well. The signup invoices are triggered by whatever user the web server is running as. The renewal emails by whatever user the cron job is running as. So, check for permissions problems as well. 0 Quote Link to comment Share on other sites More sharing options...
JohnS Posted February 24, 2009 Share Posted February 24, 2009 Hello Matt, We are still having this problem, and it seems to be getting worse. Invoices randomly fail to generate. I can see no order with it. Some days it just fails to generate invoices for some clients via cron. It also then doesn't correct it the next day. For example. Let's say Client ID 1 has an invoice due on the 10th. We set our system so that they generate 10 days before the due date. If the invoice fails to generate, it then won't generate at all for those 10 days. Eventually, it seems to catch up with itself and generate an invoice. However, this usually happens AFTER the due date. So, in reality, a client received an Invoice overdue notice the same time their invoice is generated, then our automatic suspension setup suspends the account straight away. In other words, a client can have their account suspended without their invoice even being generated. As you might expect, a client can't pay an invoice they don't receive, and it's hard to explain why we suspend them for not paying an invoice we didn't even send.. Today we noticed 550 users with this problem. Our techs have confirmed the cron is fine, and we have no problem in other installs of WHMCS we have. However, the install we are talking about has over 20000 clients added. This is much more than our other installs. Is this a limitation of WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
hostlonestar Posted February 24, 2009 Share Posted February 24, 2009 Temporary fix....change your suspension policy to a few days longer until you can get this sorted out. 0 Quote Link to comment Share on other sites More sharing options...
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