JohnS

Hello Matt, We are still having this problem, and it seems to be getting worse. Invoices randomly fail to generate. I can see no order with it. Some days it just fails to generate invoices for some clients via cron. It also then doesn't correct it the next day. For example. Let's say Client ID 1 has an invoice due on the 10th. We set our system so that they generate 10 days before the due date. If the invoice fails to generate, it then won't generate at all for those 10 days. Eventually, it seems to catch up with itself and generate an invoice. However, this usually happens AFTER the due date. So, in reality, a client received an Invoice overdue notice the same time their invoice is generated, then our automatic suspension setup suspends the account straight away. In other words, a client can have their account suspended without their invoice even being generated. As you might expect, a client can't pay an invoice they don't receive, and it's hard to explain why we suspend them for not paying an invoice we didn't even send.. Today we noticed 550 users with this problem. Our techs have confirmed the cron is fine, and we have no problem in other installs of WHMCS we have. However, the install we are talking about has over 20000 clients added. This is much more than our other installs. Is this a limitation of WHMCS?