DougF Posted January 12, 2009 Share Posted January 12, 2009 I'm presently testing WHMCS and would appreciate some help understanding how product upgrade/downgrades affect recurring payments. 1) I'm have the following understandings: a) when an upgrade/downgrade takes place the client will be refunded the unused portion of the current billing cycle on the existing product/service, and then charged for the remainder of the new billing cycle at the new product/services price. b) setup fees are not adjusted or refunded. Is this correct? 2) When a product is upgraded/downgraded, is the old recurring payment adjusted to the new invoice amount or is a new recurring payment created to replace the previous payment? 3) Is the old recurring payment changed by the payment gateway? 4) How does the Paypal gateway handle changes to recurring payments? Thanks, Doug 0 Quote Link to comment Share on other sites More sharing options...
davoram Posted February 10, 2009 Share Posted February 10, 2009 I need to know this too... 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 11, 2009 Share Posted February 11, 2009 4. PayPal doesn't. If your customers have a subscription, you'll need to cancel it and have then create a new subscription when the invoice is due. 0 Quote Link to comment Share on other sites More sharing options...
msmom Posted February 16, 2009 Share Posted February 16, 2009 This happened with me in April. You may want to plan on explaining to them how to renew their subscription, I had a lot who didn't 'get it'. I had to explain that while the system may say Paypal Subscription as their billing *preference* it doesn't mean they're automatically subscribed if they haven't done so. Paypal Subscriptions is a love/hate relationship When everything stays the same it's nice and works, but throw a curve like a billing change -- or them canceling their hosting (but not the paypal subscription, so you need to) and it's not so nice. 0 Quote Link to comment Share on other sites More sharing options...
risrik Posted February 19, 2009 Share Posted February 19, 2009 Just so I understand, if the customer upgrades/downgrades, you must cancel their current subscription. Must you do the refunding for the unused portion in PayPal as well? Does WHMCS then send a new invoice to start a new subscription for the upgrade/downgrade amount? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 19, 2009 Share Posted February 19, 2009 No the unused portion is credited to the client's account, so it will be deducted from their next invoice. This invoice will be generated as usual, and the customer will be able to create a new subscription. 0 Quote Link to comment Share on other sites More sharing options...
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