Shath Posted January 10, 2009 Share Posted January 10, 2009 Most of my cusomters have monthly billing cycle, but it can be difficult to login and pay every month, so it would be great if customers would have the chance to change the billing cycle by themself. Ive looked around but i cant see a button for customers to change billing cycle, am i missing something ? otherwise do anyone have a solution ? Thank you 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted January 10, 2009 Share Posted January 10, 2009 Hello, There is no button. However a possible solution would be to have a duplicate of the package with only annual option (hidden from the order form) but available to be upgraded to from the original package. Unless someone knows another way other than doing it manually? Regards 0 Quote Link to comment Share on other sites More sharing options...
Pima Posted January 10, 2009 Share Posted January 10, 2009 Shath, Same issue I have and posted about http://forum.whmcs.com/showthread.php?t=16915 Maybe if we collect all the requests the dev's will take notice.... 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted January 11, 2009 Share Posted January 11, 2009 The only way currently, is if the client upgrades / downgrades their package. This is obviously not feasible, and some folks on the forum feel it should be an option for the clients to change the billing cycle without having to upgrade / downgrade their packages. We just put an article in our knowledge base stating that clients should open a support ticket to our accounts department to have it changed. The problem with this, is if a client was on annual and want to change to monthly, then our accountants first needs to calculate how much credit the client should get, and them manually add the credit to their account. 0 Quote Link to comment Share on other sites More sharing options...
Pima Posted January 12, 2009 Share Posted January 12, 2009 This is obviously not feasible, and some folks on the forum feel it should be an option for the clients to change the billing cycle without having to upgrade / downgrade their packages. All of the functionality exists and works for upgrading & downgrading to any enabled package other than the current package. This is only due to it not appearing as a selection in the WHMCS config package up/down grade listing. If it were codded to be selectable, then the math would calculate either an up or down change in the term automatically & pro-rata if enabled. If it were selectable in the admin, then one could maintain it as it is currently set by not adding it to the allowable list for up/downgrade and those that wanted it could select it. 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted January 12, 2009 Share Posted January 12, 2009 The problem with this, is if a client was on annual and want to change to monthly, then our accountants first needs to calculate how much credit the client should get, and them manually add the credit to their account. Why go through all of that? Just leave their next renewal as is, change the cycle and the recurring price. Then they won't be invoiced again until after what they've already paid for and then it will start billing monthly at that point. 0 Quote Link to comment Share on other sites More sharing options...
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