FPForum Posted December 26, 2008 Share Posted December 26, 2008 My domain registration prices fluctuate sometimes. I use directI and often there are promo's going on for certain names. I pass some of the savings onto my customer's by lowering registration prices. However, when these promo's are over and I change my domain pricing again I notice the "Recurring amount" does not change on that specific order in my WHMCS. For example: About a year ago .in and .co.in domains had a great promo going on. I was selling these to my customer's for $4.99/yr. A number of customer's purchased names and now their renewals are coming up. However, directI no longer has that promo going on so it now cost's me $17.95 or something to register a .co.in or .in. My customer's recurring price is still set to $4.99. Does this mean when their invoice is generated it is going to be for $4.99? Or, are the invoices going to be generated from the "Renew" portion of my domain pricing? Can anyone answer this question for me? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 26, 2008 Share Posted December 26, 2008 Did you change the "renew" price in WHMCS during the promo? 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted December 26, 2008 Share Posted December 26, 2008 The invoices will be generated from the recurring price set for their individual domain. If you run a promo like this in the future, I would recommend leaving your master domain prices the same and instead creating a promotion code that applies only to the particular domain name you are promoting. Then, do NOT select the 'Recurring' option in the promotion code. That way the domains will rebill at the 'Renew' price you have set for your domains. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 26, 2008 Share Posted December 26, 2008 They should renew at the "renew" price anyway, regardless of what the "registration" price was when the customer signed up....At least that's how I interpret the logic. 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted December 26, 2008 Share Posted December 26, 2008 chickendippers...they will not renew at the "renew" price that is set for all the domains. They will renew at the "recurring" price that is set on an individual domain. He says that his customer's "recurring" price is set to the discounted price and that is what they will bill at....not whatever he has set currently for the "renew" price. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 26, 2008 Share Posted December 26, 2008 I know that changing product/service pricing doesn't affect current products/services. What I'm trying to work out is; how is the recurring price for the individual domain set? Is it set using the "renew" price when the domain is first registered? Or will it simply recur at the "registration" price? I think the former. 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted December 26, 2008 Share Posted December 26, 2008 It is the former. The recurring price is set to the renew price from the domain configuration screen. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 27, 2008 Share Posted December 27, 2008 Well then the answer to the OP's question is simple. Only change the "registration" price when running a promo, and keep "renewal" at the normal price. This is what we always do, I was just after some confirmation. 0 Quote Link to comment Share on other sites More sharing options...
FPForum Posted December 27, 2008 Author Share Posted December 27, 2008 Thanks for the information guys. Looks like I need to go in and change it for everyone who used that promo code now. At least I learned for the future. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
texhead Posted January 24, 2009 Share Posted January 24, 2009 (edited) Well that is not real world is it. Prices for International TLDs in Australia have gone up due to the fluctuation in the Aussie Dollar. Prices for renewing any domain in the system should be at the current renewal price. If I sold a domain to a customer for AU$15 a year ago it cost me AU$11 then, now to renew that same domain through my domain registrar today will cost me AU$14 and I pass that on by selling at AU$18.95. But the customer is invoiced at AU$15, and I make a single dollar for my hard work. Don't go into all the crap about changing registrars etc. not going to listen as I have a good relationship with my current one and integration into WHMCS is good. What I am saying is all renewals should be charged at the current renewal rate not based on a previous sale price. *** Unless this is specifically selected in WHMCS*** I provide management for domains and it takes time, I should have better control over pricing. Kind regards Texhead Edited January 24, 2009 by texhead 0 Quote Link to comment Share on other sites More sharing options...
texhead Posted January 24, 2009 Share Posted January 24, 2009 BTW the profit has gone in Paypal fees... go figure..... 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted January 24, 2009 Share Posted January 24, 2009 I agree with you that WHMCS should provide some method to update the recurring price on a certain package for all clients. It doesn't right now though, so you'll have to do it yourself. It's a pretty simple SQL query to take care of it. 0 Quote Link to comment Share on other sites More sharing options...
texhead Posted January 24, 2009 Share Posted January 24, 2009 True, I will have to sharpen up on my SQL before I start. 0 Quote Link to comment Share on other sites More sharing options...
texhead Posted February 11, 2009 Share Posted February 11, 2009 Matt Referring to my recent thread that you deleted regarding this issue. Should and indeed does for manual renewal orders placed by the client. Shouldn't and won't for the auto renewal invoices Can you please elaborate on this please. At what stage does the 'Renewal' price get used? How can I make absolutely sure the client is charged at current renewal prices? Can you see there is an issue with the current system? I will never charge at the price that the customer bought it at originally, I will always want it charged at the current renewal price, whether I manually do the renewal or the customer does it manually or it is done automatically. Kind regards Tony 0 Quote Link to comment Share on other sites More sharing options...
Telfie Posted February 18, 2009 Share Posted February 18, 2009 Is it possible to have the domain prices automatically be updated based on the price structure at the registrar. For example, I use Planet Domain and I go into that system and change the prices according to what is happening with the exchange rate and the like. Once I change that, I then have to go into WHMCS and repeat the process for the domain prices and then again for the clients (assuming I want them to pay the new renewal price). So I guess he question is can wHMCS access Planet Domain, check the initial price, renewal price and discount values and update the WHMCS system. It would also be a good idea that an indicator be placed on the system that indicates if the individual renewal price should also be updated. 0 Quote Link to comment Share on other sites More sharing options...
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