atilla.gahbro Posted December 24, 2008 Share Posted December 24, 2008 currently in our whmcs installation when an email sent to a customer bounces for whatever reason whmcs creates another ticket because the ndr comes back to the department mailbox anyone know a way to suppress this behavior? 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted December 24, 2008 Share Posted December 24, 2008 You can put "Mailer Daemon" in the spam configuration so that it doesn't open up a new ticket. Other then that I don't think so. 0 Quote Link to comment Share on other sites More sharing options...
atilla.gahbro Posted December 24, 2008 Author Share Posted December 24, 2008 here is what i did. setup a dedicated subdomain for the email domain with its own mail server and set it up to not send ndrs now the only mail coming back are replies but the auto responders from the recepients are still going to be a problem i wish whmcs had a subject line filter so we could filter out subjects like [AUTO REPLY] and not consider them customer replies. maybe i will add it to the feature request section... thanks 0 Quote Link to comment Share on other sites More sharing options...
rldev Posted May 1, 2009 Share Posted May 1, 2009 You can put "Mailer Daemon" in the spam configuration so that it doesn't open up a new ticket. Other then that I don't think so. Do you block this as a phrase? 0 Quote Link to comment Share on other sites More sharing options...
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