ahdkaw Posted December 19, 2008 Share Posted December 19, 2008 Help! My checkout page doesn't appear to work. It doesn't matter which Payment Gateway is selected, as soon as the user logs in/completes registration, and attempts to pay, the page simply comes up blank. It does not redirect to Paypal, and I'm not sure where it's supposed to redirect Mail In Payments to, but it ain't doing that either. Can anyone advise any files that could be the culprit? And how it could be made to work? I have checked all my config settings but I can't see anything that relates to this issue. Also I note that when a customer attempts to order a Product Addon, the only available gateway is Paypal. Why isn't Mail In Payment listed? Again, I have checked all my config but see nothing that would help. Thanks in advance folks! 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 19, 2008 Share Posted December 19, 2008 Reupload the template file. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted December 19, 2008 Share Posted December 19, 2008 order.php is not being used anymore try using cart.php 0 Quote Link to comment Share on other sites More sharing options...
ahdkaw Posted December 19, 2008 Author Share Posted December 19, 2008 I'm going to try the upgrade to 3.8.1 first, mayhaps it will solve my problem, especially considering order.php is not in use anymore. Thanks to you both. I will be back should the upgrade fail to help. 0 Quote Link to comment Share on other sites More sharing options...
ahdkaw Posted December 19, 2008 Author Share Posted December 19, 2008 Reupload the template file. Brilliant, that worked! Reuploaded /templates/orderforms/complete.tpl I spoke too soon, it didn't actually work. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 19, 2008 Share Posted December 19, 2008 If memory serves complete.tpl isn't the file you want to re-upload, that page just has a message on saying "order complete" or whatever. 0 Quote Link to comment Share on other sites More sharing options...
ahdkaw Posted December 19, 2008 Author Share Posted December 19, 2008 I did think that, but I have been looking through the templates, but cannot find anything that specifically refers to the checkout page (which I assume is not much more than a redirect to the selected payment gateway). If you have any idea which file I need to re-upload, then it would be a great help. Ta. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 19, 2008 Share Posted December 19, 2008 I haven't used order.php in a long time, but I think it's order-signup.tpl. 0 Quote Link to comment Share on other sites More sharing options...
ahdkaw Posted December 19, 2008 Author Share Posted December 19, 2008 I'll give it a whirl, ta. 0 Quote Link to comment Share on other sites More sharing options...
ahdkaw Posted December 20, 2008 Author Share Posted December 20, 2008 Hi again. I have since tried uploading the template file (order-signup.tpl) as well as all the other template files just in case, but the order.php?step=checkout page is still blank. I note that sparky mentioned using cart.php instead of order.php, do you have a link perhaps that tells me how I could configure this in my version (3.5.1)? I've searched the forum on this and not found anything specific on the matter (still scanning thru results though). 0 Quote Link to comment Share on other sites More sharing options...
ahdkaw Posted December 20, 2008 Author Share Posted December 20, 2008 Cool, done it. I simply changed the 'Order Additional Items' link in header.tpl from order.php to cart.php and everything appears to work swimmingly. If I missed something glaringly obvious, please let me know. And thanks again to you both for your help. 0 Quote Link to comment Share on other sites More sharing options...
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