davet Posted November 28, 2008 Share Posted November 28, 2008 Daily I get about 3-4 Sales tickets which are spam. I do not pipe my email nor do I download it from a pop as tickets. The spammers are filling out the form every time or they have software that does it for them. All have "Grom" as the subject which means "thunder" in Polish if anyone was wondering. They are always using a different IP address which leads me to believe they are using proxy servers but that might not be the case. They could be using zombie computers as well. Is there any way to block these spammers from opening tickets within WHMCS besides requiring a login to create Sales tickets? And who knows if that would stop them. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted November 28, 2008 Share Posted November 28, 2008 Well, why not setup a filter to stop emails with that text if you want to stop that specific one. Also, are you using the captcha on the ticket form? 0 Quote Link to comment Share on other sites More sharing options...
davet Posted November 28, 2008 Author Share Posted November 28, 2008 Like I said they are not emails, they are actual support tickets they are opening by using the form. I tried blocking the subject "Grom" from within the WHMCS filtering but it doesn't work. The spam filter will not work on a ticket that is created using the form. It will only work on tickets created via email. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted November 28, 2008 Share Posted November 28, 2008 So are you using the captcha's or not? If your not, then obviously your going to get spam. 0 Quote Link to comment Share on other sites More sharing options...
davet Posted November 28, 2008 Author Share Posted November 28, 2008 ok I see. Captcha's were turned off. Simple enough. Thanks for your help! 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted December 1, 2008 Share Posted December 1, 2008 MACscr, if you've been following the discussions on CAPTCHA spam prevention on the vBulletin forums, then you'll see that there are a few ways to bypass them. We're also getting spam directly submitted to our support form, which is driving my crazy. I've setup the spam filters, and even setup Box Trapper on two of the support department emails, which still receive about 5 or so spam messages a day. Can WHMCS support a better system than CAPTCHA? How about a challenge-response system? We now only use this method on all our forums, and it works much better than CAPTCHA. You basically need to ask a question, like "what color does yellow & green give?" and an answer like "blue". To make it more difficult, you can add multiple questions, but it basically boils down to the fact that every form could & should have different questions. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted December 2, 2008 Share Posted December 2, 2008 MACscr, if you've been following the discussions on CAPTCHA spam prevention on the vBulletin forums, then you'll see that there are a few ways to bypass them. We're also getting spam directly submitted to our support form, which is driving my crazy. I've setup the spam filters, and even setup Box Trapper on two of the support department emails, which still receive about 5 or so spam messages a day. Can WHMCS support a better system than CAPTCHA? How about a challenge-response system? We now only use this method on all our forums, and it works much better than CAPTCHA. You basically need to ask a question, like "what color does yellow & green give?" and an answer like "blue". To make it more difficult, you can add multiple questions, but it basically boils down to the fact that every form could & should have different questions. I never said they were perfect. I personally hate them and dont use them at all. BUT, its a lot better than nothing for that user. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted December 2, 2008 Share Posted December 2, 2008 You basically need to ask a question, like "what color does yellow & green give?" and an answer like "blue". So it doesn't necessarily need to be correct then? 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted December 2, 2008 Share Posted December 2, 2008 I never said they were perfect. I personally hate them and dont use them at all. BUT, its a lot better than nothing for that user. Sorry, I didn't mean to take you on personally. I wanted to make a point that CAPTCHA's aint that good anymore, and a new system should be used instead. So it doesn't necessarily need to be correct then? No, the answer has to be correct before continueing. But, the difference is that you 1) you can ask very very simple question which needs thinking and bots can't think for themselves, and 2) no 2 sites will have the same questions & answers so the bots can't be trained either. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted December 2, 2008 Share Posted December 2, 2008 No, the answer has to be correct before continueing. But, the difference is that you 1) you can ask very very simple question which needs thinking and bots can't think for themselves, and 2) no 2 sites will have the same questions & answers so the bots can't be trained either. Errr, I was just trying to point out that yellow and green don't make blue. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted December 2, 2008 Share Posted December 2, 2008 sorry my bad, blue & yellow = green 0 Quote Link to comment Share on other sites More sharing options...
Drac0 Posted December 2, 2008 Share Posted December 2, 2008 Hehe... this may help you out some... http://www.colormatters.com/colortheory.html 0 Quote Link to comment Share on other sites More sharing options...
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