worsin Posted November 22, 2008 Share Posted November 22, 2008 I have a client that for some reason BEFORE his invoice is due his account got suspended. I checked in his account and the only thing i notice is there is only 1 invoice created for him with a balance of 54.95 billed monthly. In his transactions section however he has a balance due of 69.13 a difference of 9.18. Keep in mind the 54.95 isnt even due in my system until dec 4th i think somewhere the system thinks he owes 9.18 somewhere but there are no invoices or transactions showing for that amount. I don't understand where this extra 9.18 is coming from. Can someone suggest where i can look to resolve this issue? 0 Quote Link to comment Share on other sites More sharing options...
worsin Posted December 11, 2008 Author Share Posted December 11, 2008 Can someone please give me a response ive waited a long time now thanks If im not explaining myself right let me know. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 12, 2008 Share Posted December 12, 2008 due amount is the total of all unpaid portions of existing invoices - beyond that i'd need to "see" your whmcs and database to guess whats going on 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 12, 2008 Share Posted December 12, 2008 Contact support and they'll be able to take a look at your installation. 0 Quote Link to comment Share on other sites More sharing options...
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