WHMCS suddenly goes to knowledgebase page during order process

[Gears]

Hi,

 

We are now accepting credit card payments via Quantum Gateway, and I am testing it out now. I have enabled the gateway in WHMCS and I ordered a service from the site. I entered in the Test CC # and the rest of the details. WHMCS takes me to a page that reads:

 

"As part of our fraud prevention measures, you will now be asked to perform the Verified by Visa or Mastercard SecureCode checks if your credit card is enrolled for this service"

 

A progress bar appears with that message... then like 3 seconds later the page is suddenly redirected to */knowledgebase.php?action=search&searchin=Knowledgebase&search=

 

What's going on here? Please advise.

[sparky]

Edit the forwardpage.tpl

change this line

document.forms[0].submit()

to reflect the correct form

eg..

document.forms[1].submit()

for the second form and 2 for the third

[Gears]

Thank you, that works. However, instead of going to a knowledgebase page it now just redirects right back to the invoice.

[sparky]

do you have Select to "automatically redirect the user to the gateway" selected in config settings

[Gears]

No - I have "Select to automatically redirect the user to the invoice".

 

I think it is best to have the user redirected to the invoice once the order is complete. Then from the invoice he or she can click the Pay button and make payment.

 

Do I need to use "Select to automatically redirect the user to the gateway" for credit card payments?

[sparky]

Thats why its going to the invoice then.

If you want it to go to the gateway change it to

"Select to automatically redirect the user to the gateway"

 

EDIT:

If the payment gateway is offline credit card, or direct deposit, or mail in payment then it will go to the invoice

[Gears]

I just tried changing it and got the same result. I don't think that is the issue

[sparky]

sorry about the order... please delete it... worked ok

credit card went to the credit card page

try clearing your cache and delete the files in the templates_c directory

[Gears]

No problem, thanks for trouble shooting.

 

The ordering works just fine. The problem is when you are at the invoice page and you choose the payment method at the top right and click the "Pay Now" button. It redirects you to the page with the red progress bar and the "3D" button. When that page finishes it just redirects right back to the invoice page where you started.

[sparky]

See what you mean

change to "Select to automatically redirect the user to the gateway"

[Gears]

I had tried that. Still got the same results =\

[sparky]

From viewing source on your page, in your forwardpage.tpl the redirect line should be document.forms[2].submit()

[Gears]

Right, that's exactly what it is.

document.forms[2].submit()

 

Can't figure this out

[Gears]

After about 6 seconds or so, it redirects to https://secure.quantumgateway.com/cgi/qgwdbe.php

 

Then after about 3 seconds of trying to redirect to that page, it redirects right back to the invoice. Perhaps this issue is with QuantumGateway?

[Gears]

Does WHMCS do any error handling regarding credit card declines?