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Error in Part Payment Emails


lemongrass

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Hi!

 

I have a few customers who pay their invoices in parts etc and one who I'm allowing topay off a past invoice a bit at a time.

 

Anyway whenever I apply a payment via Invoices > Add Payment it defaults to the full amount. I edit this to the amount paid and save it. The related transactions show the correct part payment and the correct balance but the email sent to the customer says:

 

Dear XXXXX,

 

This is a payment receipt for Invoice 84 sent on 00/00/0000

 

Due Date: 00/00/0000

Amount Paid: $338.12 AUD

 

- the amount paid was $30 - so if he gets that email especially with the part about it being an official receipt....

 

Am I apply payments incorrectly or what am I doing wrong?

I am using the standard templates etc that came with WHMCS and have not edited them!

 

Thanks

Ernie

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  • 3 months later...

Hate digging up old threads - but this is still an issue.

 

Today someone forwarded payment MORE than the invoice required, but the confirmation email sent to the user said "Thanks, we received <invoice amount>" - rather than the actual transaction amount.

 

As above, I'm using whatever email templates that came with the system.

 

I didn't have an issue with the date though however (date came through properly as today's date).

 

Cheers,

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